{"id":2530103,"url":"https://alion.io/job/avanade-azure-support-engineer","title":"Azure Support Engineer","company":{"id":712684,"name":"Avanade","domain":"avanade.com","url":"https://alion.io/company/avanade-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Brisbane, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"Bicep","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T18:31:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Summary\nAvanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.\nWe are seeking an Azure Support Engineer who can provide technical support across Microsoft Azure infrastructure, identity, networking, compute, storage, monitoring, backup, security, and governance services. You will work with business and technology stakeholders to resolve incidents, fulfil service requests, investigate platform issues, and deliver low-to-medium complexity configuration and operational improvements across active client environments.\nYou must be an Australian citizen to apply; security clearance is highly regarded.\nCore to the Role\nProvide day-to-day Azure support across client environments, including virtual machines, virtual networks, storage, Microsoft Entra ID, access controls, monitoring, backup, security, and platform reliability. \nAnalyse client incidents and requests, then translate them into support actions, configuration changes, access updates, resource remediation, or technical resolution activities. \nPrepare and maintain technical design documentation, configuration guides, test scripts, support runbooks, service updates, and stakeholder engagement materials. \nSupport Azure operational activities, environment readiness, resource provisioning, configuration changes, patching, backup and restore, maintenance planning, and platform testing. \nDevelop and maintain low-to-medium complexity automation, scripts, Azure Resource Manager templates, Bicep modules, and operational improvements across supported Azure services. \nBuild simple guides, support notes, test plans, service updates, and knowledge articles for clients, end users, and support teams. \nSupport service governance adoption, including ticket prioritisation, SLA commitments, documentation standards, knowledge management, privileged access, change controls, and shared services processes. \nUse the Azure portal, Azure CLI, PowerShell, Bicep, Azure Monitor, Log Analytics, Network Watcher, Microsoft Defender for Cloud, and Azure Service Health where appropriate to support delivery and issue resolution. \nTrack incidents, ticket trends, resource health, monitoring alerts, capacity concerns, platform outcomes, service outcomes, and client feedback, then recommend continuous improvements. \nAbout You\nYou are an experienced Azure Engineer with the ability to translate cloud infrastructure, identity, networking, security, monitoring, and operational issues into reliable support outcomes. You have a strong understanding of Microsoft Azure administration, resource governance, compute, storage, virtual networking, Microsoft Entra ID, role-based access control, monitoring, backup, security, automation, and support requirements across live client environments. You are comfortable engaging with clients, application teams, infrastructure teams, security teams, service teams, and end users to deliver support services that are robust, practical, and aligned to business outcomes.\nProfessional Skillset\nStrong communication, problem-solving, troubleshooting, documentation, automation, and stakeholder management skills. \nWorking experience with Azure DevOps, Git, YAML pipelines, CI/CD practices, release management, infrastructure as code, PowerShell scripting, Azure services, monitoring tools, and support processes. \nStrong working knowledge of Microsoft Azure administration, Microsoft Entra ID, Azure RBAC, virtual networks, virtual machines, storage accounts, Azure Monitor, Log Analytics, backup, security controls, PowerShell, Azure CLI, and support processes. \nExperience supporting live Azure environments, cloud operations, client issue resolution, technical testing, maintenance activities, service delivery, and operational improvements. \nAbility to investigate resource availability issues, identity and access problems, network connectivity faults, configuration errors, monitoring alerts, backup failures, performance concerns, and environment-related support issues. \nAbility to create technical specifications, configuration documentation, test scripts, support runbooks, technical notes, service updates, and support artefacts. \nConfident facilitator with experience running workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings. \nUnderstanding of Azure support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, change control, security, and operational support basics. \nSecondary working knowledge of Azure App Service, Azure Functions, Azure SQL, Azure Kubernetes Service, Azure Integration Services, APIs, containers, and Microsoft cloud integration patterns. \n.\nPreferred Education and Experience\n5+ years’ experience supporting Azure DevOps, CI/CD pipelines, cloud platforms, live client environments, application support, or solution delivery roles.\n5+ years’ experience supporting Microsoft Azure, cloud infrastructure, live client environments, platform operations, application support, or solution delivery roles.\nExperience supporting Azure compute, storage, networking, identity, monitoring, backup, disaster recovery, security, ticket resolution, and managed services programs.\nFamiliarity with the Azure portal, Microsoft Entra ID, Azure RBAC, PowerShell, Azure CLI, Bicep, Azure Monitor, Log Analytics, Network Watcher, Azure Backup, and Microsoft Defender for Cloud.\nExperience building support processes, configuration documentation, test plans, knowledge articles, service improvement actions, monitoring standards, environment readiness checks, or client readiness plans.\nExposure to large complex client sites, hybrid cloud environments, Azure networking, performance investigations, containerised applications, infrastructure as code, disaster recovery, or broader Microsoft cloud delivery is desirable.\nBachelor’s degree in IT, computer science, business systems, engineering, cloud computing, software development, or related field.\nCertifications \nMicrosoft Certified: Azure Administrator Associate (AZ-104) (desirable)\nMicrosoft Certified: Azure Network Engineer Associate (AZ-700) (desirable)\nMicrosoft Certified: Azure Security Engineer Associate (AZ-500) (desirable)\nRelevant Microsoft Azure, cloud administration, networking, security, automation, governance, or IT service management certifications\n.","description_format":"text","description_chars":6459,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-14T12:38:18Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-14T20:52:46Z"},"pay":null,"html_url":"https://alion.io/job/avanade-azure-support-engineer","json_url":"https://alion.io/job/avanade-azure-support-engineer.json","meta":{"generated_at":"2026-10-14T20:52:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712684},"rest":"https://alion.io/mcp/rest/get_company?id=712684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favanade-azure-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favanade-azure-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favanade-azure-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avanade-azure-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favanade-azure-support-engineer"}]}