{"id":3010729,"url":"https://alion.io/job/avanade-crm-architect","title":"CRM Architect","company":{"id":712684,"name":"Avanade","domain":"avanade.com","url":"https://alion.io/company/avanade-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":117,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":11,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"JavaScript","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"ServiceNow","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-28T12:45:57Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Avanade\nAvanade is the world’s leading Microsoft expert, helping more than 7,000 organizations modernize securely and scale AI using Microsoft technology, faster. Founded by Microsoft and Accenture, and operating as Microsoft’s Client Zero, Avanade brings deep expertise and proven delivery to simplify complexity, accelerate innovation, and deliver measurable results.\nTogether with Accenture, Avanade combines global scale with expertise in AI, cloud, data, cybersecurity, and ERP to design solutions that put people first. With 60,000 Microsoft professionals worldwide, 165,000 certifications, and the largest community of Microsoft MVPs, Avanade has spent more than 25 years helping organizations unlock the full potential of people and technology to create lasting impact for clients, employees, and communities.\nRole Summary\nAvanade India’s Business Applications practice is looking for a Dynamics 365 CRM Solution Architect to take overall architectural ownership of our CRM projects. This is a senior, functionally led role for someone whose career has been built on Dynamics 365 CRM - who understands how sales, service, marketing and field teams actually work, and can design a CRM solution that fits those processes rather than forcing them to fit the product.\nYou will lead solution design across the Dynamics 365 customer engagement modules and the Power Platform, run the functional conversation with business stakeholders, and give the technical team a design they can build.\nThe emphasis is on functional depth - process design, fit-gap, configuration-first solutions and adoption - backed by enough technical understanding to make sound decisions on integration, data, security and extension, and to hold the build team to a good standard. The role also carries a strong presales element: you will be the CRM solution lead on pursuits for Dynamics 365 and Power Apps opportunities - shaping the solution, demonstrating it, estimating it and helping us win it.\nKey Responsibilities\nOwn the end-to-end solution architecture for Dynamics 365 CRM projects - from discovery and requirements through design, build, testing, go-live and hypercare.\nLead business process workshops with client stakeholders, map current and future-state processes, and translate them into a Dynamics 365 solution design.\nRun fit-gap analysis against standard Dynamics 365 capability, favouring configuration over customisation, and make clear recommendations where gaps need Power Platform or custom extension.\nDesign functional solutions across the Dynamics 365 customer engagement modules: Sales (lead-to-opportunity, forecasting, sales accelerator), Customer Service and Contact Center (case management, SLAs, entitlements, knowledge, omnichannel routing), Field Service (work orders, scheduling, resources, assets, inventory), Customer Insights - Journeys and Customer Insights - Data (marketing journeys, segmentation, unified customer profile), and Project Operations where project-based selling and delivery are in scope.\nDesign the Dataverse data model and security model - tables, relationships, business units, security roles, teams, field-level security and hierarchy security - to match the client’s organisation.\nDesign Power Platform extensions: model-driven apps for core CRM processes, canvas apps for task-focused and mobile scenarios, Power Pages portals for customers and partners, and Power Automate for workflow and automation.\nBring Copilot and AI capabilities into the CRM solution where they add value - Copilot in Sales and Customer Service, Copilot Studio agents and AI-assisted productivity features.\nDefine the integration approach with ERP, marketing, telephony, websites and third-party systems - at design level, with the technical team owning detailed build.\nDefine data migration strategy from legacy CRM platforms (Salesforce, older Dynamics CRM versions or others) - mapping, cleansing, sequencing and reconciliation.\nAuthor and own solution design documents, functional specifications, configuration workbooks and architecture decisions, and walk client stakeholders through them.\nGuide functional consultants and developers during build, review configuration and design quality, and resolve functional and architectural escalations.\nOversee testing strategy with QA and business teams - scenario coverage, UAT support and business sign-off - and support cutover and go-live readiness.\nSet ALM, environment and governance standards with the technical lead - solutions, environments, deployment approach and Power Platform governance.\nLead presales solutioning for Dynamics 365 CRM and Power Apps opportunities - understanding the client’s business problem, qualifying scope and shaping the right solution from the Dynamics 365 modules and Power Platform components.\nRun presales discovery workshops, business-process walkthroughs and high-level fit-gap to define the solution scope and approach.\nBuild and deliver tailored solution demos and proofs of concept on Dynamics 365 and Power Apps, showing the client’s own scenarios rather than generic product tours.\nPrepare solution architecture, scope, assumptions, effort estimates, phasing and team structure for proposals, RFP/RFI responses and statements of work.\nAdvise on Dynamics 365 and Power Platform licensing during presales and position the solution against competing platforms such as Salesforce and ServiceNow.\nWork with sales, bid management, delivery and Microsoft account and partner teams on pursuits, including Microsoft co-sell and funded programmes where applicable.\nPresent the solution and delivery approach in client orals and executive presentations and support negotiation of scope through to contract and handover to delivery.\nMentor CRM functional consultants and contribute reusable process models, demo assets and accelerators to the practice.\n.\nRequired Skills & Experience\n11-15 years of overall experience, with the substantial majority focused on Microsoft Dynamics 365 CRM / Customer Engagement and its predecessor Dynamics CRM versions.\nDeep functional expertise in Dynamics 365 Sales and Dynamics 365 Customer Service, with strong working knowledge of at least one of Field Service, Customer Insights (Journeys / Data), Contact Center or Project Operations.\nProven experience as solution or functional architect on multiple end-to-end Dynamics 365 CRM implementations, including at least two full lifecycle projects from design to go-live.\nStrong grounding in CRM business processes - lead and opportunity management, account and contact management, quote and order, case management, service scheduling and marketing journeys.\nDemonstrated ability to run discovery and process workshops, lead fit-gap analysis and produce clear solution designs and functional specifications.\nStrong command of the Power Platform: model-driven apps, canvas apps, Power Pages and Power Automate - knowing which to use for which scenario.\nGood understanding of Dataverse - data model, security model, business rules, business process flows and configuration capability.\nTechnical implementation understanding sufficient to guide the build team: plug-ins and JavaScript extension points, integration patterns (APIs, connectors, Azure integration services), data migration tooling and ALM - hands-on development is not required.\nExperience designing data migration from legacy CRM platforms and managing data quality through cutover.\nAwareness of Dynamics 365 and Power Platform licensing and how it shapes solution design.\nStrong client-facing skills - credible with sales, service and marketing leaders, and able to defend design decisions with business and IT stakeholders.\nExperience guiding and reviewing the work of functional consultants and developers on medium-to-large projects.\nSolid presales experience for Dynamics 365 CRM and Power Apps based solutions - discovery, solution shaping, demos, estimation and proposal writing - with a track record of contributing to won deals.\nUnderstanding of the presales lifecycle from qualification through RFP response, orals and negotiation, and of how estimates and assumptions translate into commercial risk.\nAbility to build and deliver compelling Dynamics 365 and Power Platform demos tailored to the client’s industry and processes.\nPreferred / Good to Have\nMicrosoft certifications: Dynamics 365 Customer Experience Analyst (MB-280), Customer Service Functional Consultant (MB-230), Field Service Functional Consultant (MB-240), Power Platform Solution Architect (PL-600) or Dynamics 365 Fundamentals (MB-910).\nHands-on experience with Copilot in Dynamics 365 Sales and Customer Service, and with Copilot Studio agents in a CRM context.\nExperience migrating clients from Salesforce or other CRM platforms to Dynamics 365.\nExperience integrating Dynamics 365 CRM with Dynamics 365 Finance & Operations, Business Central or SAP.\nExperience with Microsoft FastTrack or Success by Design reviews.\nIndustry depth in one or more of BFSI, manufacturing, retail, professional services, healthcare or public sector.\nExposure to Power BI reporting for CRM and to Customer Insights - Data for customer analytics.\nExperience in a consulting, global delivery or SI environment\nExperience with Microsoft partner motions - co-sell, Microsoft-funded engagements (e.g. Business Applications workshops and envisioning programmes) and joint pursuits with Microsoft account teams.\nCompetitive knowledge of Salesforce, ServiceNow and other CRM platforms for positioning and migration pursuits.\n.","description_format":"text","description_chars":9527,"description_truncated":false,"requirements":{"experience_years_min":11,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-21T15:19:46Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.545,"p_room":0.55,"age_days":19,"expected_fill_days":13,"reasons":["conf:4","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/avanade-crm-architect","json_url":"https://alion.io/job/avanade-crm-architect.json","meta":{"generated_at":"2026-10-28T16:41:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712684},"rest":"https://alion.io/mcp/rest/get_company?id=712684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favanade-crm-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favanade-crm-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favanade-crm-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avanade-crm-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favanade-crm-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3010729}},{"tool":"search_jobs","arguments":{"company":"avanade.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3010729},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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