CRM Consultant_Dynamics 365
First seen by Alion on Sep 28, 2026. Avanade scores B on the Alion truth index.
As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
Key Responsibilities:
Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
Perform application development, complex code development, application testing, and component design
Write technical specifications and collaborate with the functional team to ensure requirements are understood
Prototype, configure, and test respective business processes
Enable the design of conceptual architecture and technical solutions
Use key performance indicators (KPIs) to measure and test the quality of projects
Improve your clients business by identifying potential challenges and supporting continuous improvement through their CRM system
.
Proved experience on these technologies:
Dynamics CRM Customer Service
Unified Service Desk
Desirable:
Genesys CTI Integration
Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code
Typescript/Javascript
Plugins, custom actions
Power Automate/Workflows
Client management skills and the ability to work with customers to develop and manage an action plan
Collaborated with global teams on CE technology implementation and maintenance projects
Strong consulting skills and client-facing experience with an implementation partner and/or end user
Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience
About you
Analytical, curious, agile
Team player and good communicator
Problem-solver, patient, quality-driven
Self-motivating
Innovative mindset
.