{"id":2530104,"url":"https://alion.io/job/avanade-d365-field-services-support-engineer","title":"D365 Field Services Support Engineer","company":{"id":712684,"name":"Avanade","domain":"avanade.com","url":"https://alion.io/company/avanade-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Brisbane, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3777},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"JavaScript","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T18:31:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Summary\nAvanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.\nWe are seeking a D365 Field Services Support Engineer who can provide technical support across Microsoft Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, mobility, and integrations. You will work with business and technology stakeholders to resolve application issues, support configuration requests, investigate platform issues, and deliver low-to-medium complexity fixes and improvements across active client environments.\nYou must be an Australian citizen to apply; existing security clearance is highly regarded.\nCore to the Role\nProvide day-to-day Dynamics 365 Field Service support across client environments, including work orders, customer assets, agreements, bookings, resource scheduling, the schedule board, mobile applications, integrations, security, and environment reliability.\nAnalyse client issues and requests, then translate them into support actions, application changes, configuration updates, integration fixes, or technical remediation activities.\nPrepare and maintain technical design documentation, configuration guides, test scripts, support runbooks, service updates, and stakeholder engagement materials.\nSupport release management activities, environment readiness, solution deployment validation, configuration changes, patches, rollback planning, and release-cycle testing.\nDevelop and maintain low-to-medium complexity Dynamics 365 Field Service configurations, model-driven app changes, Power Automate flows, Dataverse updates, and platform improvements across supported solutions.\nBuild simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, field workers, dispatchers, and support teams.\nSupport service governance adoption, including ticket prioritisation, SLA commitments, documentation standards, knowledge management, access controls, change controls, and shared services processes.\nUse Dynamics 365 Field Service, Dataverse, Universal Resource Scheduling, Power Apps, Power Automate, the Power Platform admin centre, Microsoft Entra ID, Field Service mobile, APIs, and Azure services where appropriate to support delivery and issue resolution.\nTrack incidents, ticket trends, application issues, flow failures, scheduling issues, platform outcomes, service outcomes, and client feedback, then recommend continuous improvements.\nAbout You\nYou are an experienced Dynamics 365 support professional with the ability to translate field service, application, scheduling, mobile, integration, security, and configuration issues into reliable support outcomes. You have a strong understanding of Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, the Field Service mobile app, integrations, testing, release support, and support requirements across live client environments. You are comfortable engaging with clients, field service teams, dispatchers, application teams, integration teams, service teams, and end users to deliver support services that are robust, practical, and aligned to business outcomes.\nProfessional Skillset\nStrong working knowledge of Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, the schedule board, Field Service mobile, Power Automate, integration patterns, and support processes.\nExperience supporting live Dynamics 365 and business application environments, deployment operations, client issue resolution, technical testing, release support, service delivery, and operational improvements.\nAbility to investigate work order defects, booking and scheduling issues, mobile application problems, Dataverse configuration issues, flow failures, integration errors, performance concerns, and environment-related support issues.\nAbility to create technical specifications, configuration documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts.\nConfident facilitator with experience running workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings.\nUnderstanding of Dynamics 365 support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, change control, and release-cycle basics.\nSecondary working knowledge of Microsoft Power Platform, Dynamics 365 Customer Service, Azure Integration Services, Logic Apps, Microsoft Entra ID, APIs, data connectors, JavaScript, and Microsoft cloud integration patterns.\nStrong communication, problem-solving, troubleshooting, documentation, configuration, and stakeholder management skills.\n.\nPreferred Education and Experience\n5+ years’ experience supporting Microsoft Dynamics 365, Dynamics 365 Field Service, Power Platform, business applications, live client environments, application support, or solution delivery roles.\nExperience supporting work order management, customer assets, agreements, resource scheduling, schedule boards, Field Service mobile, SIT, end-user coordination, UAT, go-live activities, ticket resolution, and managed services programs.\nFamiliarity with Dynamics 365 Field Service, Dataverse, model-driven apps, Universal Resource Scheduling, Power Automate, Power Platform administration, Microsoft Entra ID, APIs, and Microsoft cloud services.\nExperience building support processes, configuration documentation, test plans, knowledge articles, service improvement actions, environment readiness checks, or client readiness plans.\nExposure to large complex client sites, field service integrations, mobile and offline scenarios, performance investigations, connected field service, resource optimisation, or broader Microsoft business applications delivery is desirable.\nBachelor’s degree in IT, computer science, business systems, engineering, cloud computing, software development, or related field.\nCandidates must be Australian citizens and be eligible to obtain and maintain an Australian Government security clearance. Existing Australian Government security clearance is highly regarded.\nCertifications \nMicrosoft Certified: Power Platform Functional Consultant Associate (PL-200) (desirable)\nMicrosoft Certified: Power Platform Developer Associate (PL-400) (desirable)\nMicrosoft Certified: Power Platform Solution Architect Expert (PL-600) (desirable)\nRelevant Microsoft Dynamics 365, Field Service, Power Platform, Azure, integration, governance, or IT service management certifications\n.","description_format":"text","description_chars":6659,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-14T12:38:18Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-14T22:36:04Z"},"pay":null,"html_url":"https://alion.io/job/avanade-d365-field-services-support-engineer","json_url":"https://alion.io/job/avanade-d365-field-services-support-engineer.json","meta":{"generated_at":"2026-10-14T22:36:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712684},"rest":"https://alion.io/mcp/rest/get_company?id=712684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favanade-d365-field-services-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favanade-d365-field-services-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favanade-d365-field-services-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avanade-d365-field-services-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favanade-d365-field-services-support-engineer"}]}