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Dynamics 365 CE - Functional Consultant

Avanade • English • Professional Services • 5 months ago

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Salary

≈ $47k – $99k per year (Estimated)

Location

In office (Amsterdam)

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on May 22, 2026. Avanade scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Avanade

Headquartered in Seattle, Washington, Avanade is a global professional services and IT consulting firm specializing in digital transformation, cloud services, and enterprise technology solutions exclusively across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture and Microsoft, the company delivers comprehensive advisory, engineering, and managed services spanning Azure cloud migration, generative artificial intelligence and advanced analytics, enterprise resource planning (ERP) and customer engagement via Dynamics 365, modern workplace transformation, and cybersecurity. Serving large enterprises, Fortune 500 corporations, and complex public-sector organizations worldwide, the firm combines deep technical specialization with human-centric business strategy to help clients modernize IT architectures, scale operational resilience, and maximize value from their Microsoft technology investments.

avanade.com • HQ: Seattle, United States • Professional Services • 5000+ employees • Est. 2000

Tech stack of Avanade

Backed by MML Capital Partners

Summary

Are you passionate about implementing CRM within the Dynamics 365 ecosystem? Join our team as a Business Analyst and contribute to the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to tackle our clients' business challenges.

Our CRM team manages Customer Relationship projects using the Microsoft Dynamics 365 Customer Engagement solution, focused on Sales, Marketing, and Customer Service. The Power Platform is an integral part of our expertise. Our team is cohesive and supportive, led by a dynamic and motivated Manager. The team is cross-functional, comprising functional, technical, delivery-oriented, and pre-sales profiles.

Key responsibilities

Define test plans, scenarios, and test cases.
Hold or be in the process of obtaining MB200, MB210, or MB220 certifications.
Define test plans and monitor the implementation of features.
Master project methodologies (Scrum, Agile, V-Model) and apply them effectively.
Draft functional documentation and provide user training.
Conduct workshops to gather and analyze client requirements and provide CRM implementation advice.
Ensure alignment between client needs and the deployed CRM solution.

Proficiency in communication in both English and Dutch.
Curiosity and commitment to continuous learning to stay at the forefront of technological advancements and best practices in CRM.
Team spirit and a willingness to share knowledge, supporting mutual assistance and kindness within the team.
Ability to work on large-scale projects for a diverse clientele.
Holding or pursuing MB200, MB210, or MB220 certifications.
Expertise in functional areas such as Sales, Marketing, and Customer Service.
Proficiency in key functionalities of Microsoft Dynamics 365 Customer Engagement.
Excellent communication skills and the ability to work efficiently in an international environment.
Place quality and client needs at the center of your work.
Proactive approach to learning and knowledge sharing.
Ability to work effectively in an international team environment.
Passion for CRM and its Microsoft ecosystem.