{"id":2570970,"url":"https://alion.io/job/avance-care-it-end-user-support-and-infrastructure-manager","title":"IT End-User Support and Infrastructure Manager","company":{"id":4421585,"name":"Avance Care","domain":"avancecare.com","url":"https://alion.io/company/avancecare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":93},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false}],"status":"closed","first_seen_at":"2026-10-14T22:55:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T16:31:40Z","board_verified":false,"closed_at":"2026-10-21T16:31:40Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nExciting Career Opportunity with Avance Care!\nJoin our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.\nAvance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.\nAs our IT End-User Support and Infrastructure Manager, you’ll combines hands-on IT infrastructure management with leadership of end-user support services, ensuring reliable systems, secure networks, and high-quality user assistance.\nEssential Duties and Responsibilities:\nEnd-User Support Leadership\nManage the IT support work (endpoints and software) and processes for all new and existing locations and corporate offices. A 12x7 operation \nMaintain a high level of customer satisfaction among business users\nEnsure SLA adherence and compliance of IT support and organization policies and HIPAA norms\nProvide first line technical support for hardware, software, networking, and cloud services\nManage user onboarding/offboarding, licensing, and access control\nOwns accurate asset and configuration inventory across hardware, software, and licensing\nHandle escalations and ensure timely closure of complex technical issues\nTroubleshoot and resolve complex technical issues, including remote support\nCommunicate technical solutions in clear, non-technical terms to diverse audiences\nIdentify process improvements and implement best practices in support operations\nIT Infrastructure Management\nResponsible for the secure reliable operation of all IT Infrastructure systems and ensures the continuous reliable operation of all critical infrastructure\nManage network configuration, cloud infrastructure, hardware/software installation, updates, and security measures\nDevelop and enforce disaster recovery and business continuity plans\nMonitor system performance, troubleshoot issues, patching cycles, and ensure service availability\nMaintain documentation for network configurations, disaster recovery plans, cabling layouts, and other IT procedures\nManage vendor relationships, SLAs, and contracts for IT services\nStrategic & Operational Duties\nAssist with development and maintenance of IT policies and procedures\nCoordinate IT projects, prioritize workloads, and allocate resources effectively\nEstablish and maintain relationships with external IT vendors and partners\nStay current with emerging technologies, regulatory changes, and industry trends\nExperience managing IT budgets and vendor relationships\nQualifications:\nThe ideal candidate will hold a Bachelor's degree in Computer Science, Engineering, MIS, or equivalent, backed by proven experience managing technical teams, projects, SLAs, and vendor contracts. They must combine strong interpersonal, organizational, and diplomatic skills to manage stakeholder relationships under pressure, with relevant certifications like ITIL or CompTIA highly preferred.\nIf you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.\nAvance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.","description_format":"text","description_chars":3674,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T22:55:53Z"},{"event":"close","at":"2026-10-21T16:31:40Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/avance-care-it-end-user-support-and-infrastructure-manager","json_url":"https://alion.io/job/avance-care-it-end-user-support-and-infrastructure-manager.json","meta":{"generated_at":"2026-10-28T19:25:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421585},"rest":"https://alion.io/mcp/rest/get_company?id=4421585"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favance-care-it-end-user-support-and-infrastructure-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favance-care-it-end-user-support-and-infrastructure-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favance-care-it-end-user-support-and-infrastructure-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avance-care-it-end-user-support-and-infrastructure-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favance-care-it-end-user-support-and-infrastructure-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2570970}},{"tool":"search_jobs","arguments":{"company":"avancecare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2570970},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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