{"id":3357388,"url":"https://alion.io/job/avaso-technology-solutions-service-catalogue-manager","title":"Service Catalogue Manager","company":{"id":4442802,"name":"AVASO Technology Solutions","domain":"avasotech.com","url":"https://alion.io/company/avaso-technology-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mohali, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-27T17:27:44Z","employer_posted_date":null,"last_verified_at":"2026-10-27T17:27:44Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"1. Role Purpose\nThe Service Catalogue Manager is responsible for developing, maintaining, standardising, and governing AVASO's global service catalogue. The role ensures that all service offerings are clearly defined, commercially aligned, operationally deliverable, and documented in a consistent format for use by Sales, Solutioning, PMO, Service Delivery, and Operations teams.\nThe position will serve as the central owner of service catalogue information, ensuring accuracy, completeness, version control, stakeholder validation, and periodic updates throughout the service lifecycle.\n\n2. Key Responsibilities\n\nA. Service Catalogue Development & Ownership\nDevelop and maintain a centralised, structured global service catalogue covering AVASO's service offerings.\nDefine service descriptions, scope, deliverables, prerequisites, exclusions, dependencies, and delivery models.\nMaintain service classifications, categories, subcategories, and standard service attributes.\nEnsure each catalogue entry has a clearly defined service owner and documented approval.\nIdentify and eliminate duplicate, outdated, incomplete, or inconsistent service entries.\n\nB. Service Definition & Standardisation\nWork with Solutioning, Sales, PMO, GFS, GSC, Professional Services, Digital Workspace, and other relevant teams to define and validate service offerings.\nStandardise service descriptions and delivery requirements across regions while accommodating approved local variations.\nDocument service eligibility, resource requirements, delivery assumptions, and operational dependencies.\nEnsure service definitions are sufficiently clear to support solution design, proposals, service transitions, and operational execution.\n\nC. Catalogue Data Management & Tools\nMaintain accurate catalogue data using ServiceNow or an equivalent service management platform, supported by structured repositories and reporting tools as required.\nEstablish data quality checks for completeness, consistency, accuracy, and duplication.\nManage catalogue updates, version control, approval workflows, and change history.\nMaintain catalogue records, supporting documentation, ownership details, review dates, and approval status.\nDevelop reports and dashboards to track catalogue completeness, pending validations, overdue reviews, and data quality.\n\nD. Governance & Stakeholder Management\nEstablish and maintain the service catalogue governance process, including submission, review, approval, publication, and retirement of services.\nCoordinate with service owners and functional leaders to validate service information and resolve outstanding gaps.\nConduct periodic catalogue reviews and ensure timely updates following changes to service scope, delivery models, or commercial arrangements.\nMaintain an action tracker for pending service definitions, approvals, and stakeholder confirmations.\nEscalate overdue inputs, conflicting definitions, and governance exceptions to the designated leadership team.\n\nE. Commercial & Operational Alignment\nCoordinate with Finance, Sales, and Solutioning to ensure service descriptions align with approved pricing models, cost assumptions, and commercial terms.\nCapture relevant SLAs, service coverage, response and resolution commitments, resource requirements, and delivery constraints.\nEnsure catalogue entries reflect approved service capabilities and do not introduce unapproved commercial or operational commitments.\nSupport proposal preparation, solution validation, transition planning, and service onboarding by providing accurate catalogue information.\nIdentify opportunities to simplify service offerings, improve standardisation, and reduce repetitive solutioning effort.\n\n3. Required Skills & Experience\nMandatory Requirements\nProven hands-on experience in service catalogue management, IT service management, service portfolio administration, or a closely related role.\nStrong capability in service definition, documentation, classification, standardisation, and data governance.\nPractical experience with ServiceNow or a comparable ITSM/service management platform.\nStrong stakeholder coordination skills, including working with technical, commercial, and operational teams.\nExperience maintaining structured repositories, managing change records, and producing management reports.\nStrong written and verbal communication skills with excellent attention to detail.\n\nPreferred Qualifications\nBachelor's degree in Information Technology, Computer Science, Business Administration, or a related discipline.\nITIL Foundation certification or equivalent ITSM knowledge.\nExperience supporting global IT services, field services, managed services, EUC, networking, or professional services.\nWorking knowledge of Power BI, Excel, or similar reporting tools.\nFamiliarity with service costing, pricing structures, SLAs, and service delivery models.\n\n4. Key Competencies\nCatalogue Ownership: Takes accountability for end-to-end catalogue completeness, accuracy, and usability.\nAnalytical Thinking: Identifies information gaps, inconsistencies, duplication, and opportunities for standardisation.\nGovernance Discipline: Maintains clear ownership, approvals, review cycles, and audit trails.\nCross-Functional Collaboration: Obtains inputs and resolves issues across multiple functions and regions.\nExecution & Attention to Detail: Delivers accurate documentation, maintains action trackers, and meets agreed deadlines.\n\n5. First 90-Day Deliverables\nFirst 30 days — Assess and Baseline\nReview the existing service catalogue, available documentation, and governance processes.\nValidate the service inventory, service owners, and information gaps.\nEstablish a prioritised remediation and stakeholder validation tracker.\nDays 31–60 — Standardise and Govern\nImplement standard service catalogue templates and mandatory data fields.\nDefine ownership, approval workflows, change control, and review cadence.\nBegin resolving incomplete, duplicated, or outdated service records.\nDays 61–90 — Operationalise and Report\nPublish the validated catalogue in the agreed central repository or platform.\nImplement catalogue quality and governance reporting.\nEstablish a recurring review process and a prioritised improvement roadmap.\n\n6. Role Boundaries\nThe Service Catalogue Manager owns catalogue structure, service definitions, data quality, governance, and maintenance.\nThe role collaborates with, but does not independently replace, the responsibilities of:\nSolutioning: Solution architecture, technical design, and proposal ownership.\nSales / Commercial: Customer commitments, pricing approval, and contract negotiations.\nService Delivery: Validation of operational feasibility and actual delivery capability.\nFinance: Approval of costing assumptions and commercial models.\n\n7. Success Profile\nThe successful candidate will be a hands-on Manager who can independently organise service information, work with multiple stakeholders, establish disciplined governance, and maintain a reliable global catalogue. 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