{"id":3908803,"url":"https://alion.io/job/avaya-scrum-master","title":"Scrum Master","company":{"id":1768372,"name":"Avaya","domain":"avaya.com","url":"https://alion.io/company/avaya-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Scrum","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-11-07T02:30:16Z","employer_posted_date":null,"last_verified_at":"2026-11-07T02:30:16Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About Avaya\nAvaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.\nThe Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.\nWe believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.\nLearn more at https://www.avaya.com\nJob Information\nJob Code: 00194006\nJob Family: Research and Development\nJob Function: Software Engineering\nAbout The Role\nThe Scrum Master (SM) ensures the way of working enables delivery within Avaya's CI/CD Feature Team model. This role owns flow health, process discipline, and continuous improvement - protecting the team's ability to deliver continuously through WIP discipline, impediment removal, and ensuring Jira reflects execution reality, not planning aspiration. Avaya keeps the customer at the core. The SM protects flow so the team can deliver customer-valuable increments continuously. This role facilitates, coaches, and removes impediments. It partners closely with the Product Owner (PO), Delivery and Execution Lead (DEL), Technical Lead (TL), and PLM (Analyst). It does not own backlog content/acceptance, delivery-commitment outcomes, product prioritization, technical decisions, or release Go/No-Go.\nKey responsibilities\nFacilitate Agile ceremonies (Daily Flow/standup, Planning, Refinement, Review, Retrospective, Demo) that produce decisions and momentum\nEnforce WIP limits and working agreements to protect flow and prevent overcommitment\nRemove team-level and systemic impediments escalate what the team cannot resolve alone\nKeep Jira (and Zephyr-related progress signals) accurate and trustworthy - daily, no exceptions\nUse flow metrics (cycle time, throughput, blocked time) to drive continuous improvement\nPartner with PO on readiness and sprint-commitment alignment TL on technical/pipeline impediments DEL on cross-team/systemic escalation PLM on requirement clarity impacting flow\nCoach the team on sustainable pace, psychological safety, and customer-aware delivery conversations - without taking product ownership\nUse AI (Tier 2 - Practitioner) to accelerate sprint-health, flow, and retrospective prep remain accountable for facilitation judgment and data integrity\nRequired qualifications\nStrong background in Agile ways of working familiarity with Scrum, SAFe, ICAgile, Scrum Alliance, and/or related certifications / continuing education\nWork-item tracking experience - Jira preferred, or comparable tools (Rally, Azure DevOps/ADO)\nProficiency in Google Workspace preferred, or equivalent Microsoft Office fluency\nProven ceremony facilitation and coaching craft (Powerful Questions, Active Listening, constructive collaboration)\nFlow and metrics literacy demonstrated continuous-improvement follow-through\nStrong stakeholder communication and conflict navigation under delivery pressure\nComfort using AI tools to support facilitation and metrics prep, with human accountability for decisions and board accuracy\nWhat success looks like\nPredictable flow with consistent throughput and minimal blocked work\nTrustworthy, current Jira/Zephyr data\nContinuous improvement that is visible and actionable\nSprint objectives supported through strong process facilitation - without the SM becoming a task manager, delivery owner, or people manager\nExperience\n9+ Years of ExperienceEducation\nBachelor degree or equivalent experienceAdvance Degree preferred in Computer Science or Related FieldFooter\nApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.\nAvaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. 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