{"id":2771117,"url":"https://alion.io/job/avaya-senior-quality-assurance-engineer-functionalsystem-testing","title":"Senior Quality Assurance Engineer - Functional/System Testing","company":{"id":1768372,"name":"Avaya","domain":"avaya.com","url":"https://alion.io/company/avaya-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"QA","role_family":"QA","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, 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Validation, and Integration Testing with Contact Center domain workflows in a SaaS cloud platform.\n\nCore Responsibilities : \n\n- Design and execute comprehensive Functional, System, Integration, and End-to-End test scenarios for complex contact center workflows.\n\n- Expertise in heuristic-driven, Mind Map Driven Test Exploration and advanced risk-based exploratory testing across distributed enterprise systems.\n\n- Proven capability in identifying intermittent, concurrency, resiliency, and workflow integration defects.\n\n- Validate omnichannel customer journeys including voice, chat, email, routing, reporting, analytics, agent desktop, and supervisor workflows.\n\n- Perform deep integration testing across APIs, microservices, databases, event streams, backend services, and third-party systems.\n\n- Apply advanced exploratory testing techniques to uncover edge-case defects, workflow inconsistencies, concurrency issues, and hidden integration failures.\n\n- Drive critical-thinking-based testing by identifying risk areas, unusual user behaviors, negative scenarios, and high-impact business failure points.\n\n- Design extensive test permutations and combinations across configurations, workflows, user roles, deployments, and data variations.\n\n- Perform backend validation using SQL/NoSQL databases and log analysis to validate data integrity and transaction consistency.\n\n- Analyze production-like customer workflows and simulate real-world operational scenarios under complex enterprise configurations.\n\n- Execute regression, impact analysis, sanity, and cross-functional validation for releases, patches, and hotfixes.\n\n- Collaborate closely with Product Management, Development, DevOps, and Architecture teams to clarify requirements and improve product quality.\n\n- Create high-quality defect reports with strong root-cause analysis, reproducibility, business impact assessment, and troubleshooting details.\n\n- Participate actively in Agile ceremonies, release readiness reviews, and quality risk discussions.\n\nKey Technical Expectations : \n\n- Strong expertise in Functional Testing, System Testing, Integration Testing, and End-to-End Testing methodologies.\n\n- Strong understanding of Contact Center domain workflows and enterprise communication platforms.\n\n- Hands-on experience validating distributed cloud-based applications and microservices architectures.\n\n- Excellent exploratory testing capability with investigative and analytical mindset.\n\n- Experience designing complex test matrices, scenario permutations, and workflow combinations.\n\n- Strong debugging and troubleshooting skills using logs, APIs, databases, and monitoring tools.\n\n- Good understanding of REST APIs, backend validation, and integration points.\n\n- Experience validating customer-facing workflows across UI, backend, and data layers.\n\n- Experience working in Agile/Scrum environments with fast-paced release cycles.\n\n- Ability to independently drive quality initiatives and identify product risks proactively.\n\nPreferred Experience : \n\n- Prior experience in Contact Center, Unified Communications, CX, or SaaS platforms.\n\n- Exposure to omnichannel communication systems and enterprise workflow validation.\n\n- Experience with cloud platforms such as Azure, AWS, or GCP.\n\n- Understanding of enterprise-scale integrations and distributed systems behavior.\n\n- Knowledge of monitoring, observability, and production diagnostics tools.\n\nBehavioral Expectations : \n\n- Strong ownership mindset and accountability toward product quality.\n\n- Exceptional analytical and critical-thinking skills.\n\n- Ability to challenge assumptions and think beyond documented requirements.\n\n- Excellent communication and collaboration skills across cross-functional teams.\n\n- Ability to work under pressure and manage multiple parallel testing activities.\n\nIdeal Candidate Profile : \n\n- The ideal candidate is a highly investigative QA professional who thrives on breaking complex systems, uncovering hidden defects, and validating enterprise-grade customer workflows with precision and depth.\n\nSkills\nSoftware Quality Assurance, Functional Testing, System Testing, Cloud Testing, Integration Testing, Concurrency Patterns, API Testing, GUI Testing, Testing, Application Testing","description_format":"text","description_chars":4390,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Professional Services","Unified Communications","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-17T04:49:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15 · green card filings: 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