{"id":1684853,"url":"https://alion.io/job/avcommunications-account-director","title":"Account Director","company":{"id":1073976,"name":"AVCommunications","domain":"avcommunications.ca","url":"https://alion.io/company/avcommunications","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T03:28:11Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About AV Communications\nAV Communications (AVC) is a Toronto-based multicultural marketing agency on a mission to create a more inclusive future through marketing. We help brands connect authentically with Canada's diverse communities through insight-driven strategy, creative, media and digital. AVC has been recognized as one of Canada's Top Growing Companies by The Globe and Mail's Report on Business for four consecutive years.\nRole Overview\nThe Account Director is a senior client leader responsible for building strong client relationships, leading integrated agency teams, driving strategic and creative excellence, and ensuring the commercial health and growth of assigned accounts.\nThis role requires someone who can operate confidently with senior client stakeholders while also leading the internal team to deliver high-quality work. The Account Director should be able to anticipate client needs, identify business opportunities, navigate complex challenges, and ensure that projects are delivered effectively, profitably, and in line with agreed scope.\nThe ideal candidate combines strong client leadership with commercial judgment, strategic thinking, operational discipline, and people leadership.\nKey Responsibilities\nClient Leadership\nOwn and develop senior-level relationships across assigned client accounts.\nAct as a trusted advisor to clients, understanding their business, category, customers, challenges, and priorities.\nLead key client meetings, presentations, strategic discussions, and difficult conversations.\nAnticipate client needs and potential issues rather than simply responding to requests.\nProvide clear recommendations and constructive counsel, including challenging clients appropriately when needed.\nMaintain strong client satisfaction while protecting the agency’s strategic, creative, operational, and commercial interests.\nStrategic Leadership\nDevelop a strong understanding of the client’s business objectives and translate them into clear agency priorities and briefs.\nPartner with strategy, creative, media, production, digital, and other disciplines to develop effective solutions.\nEnsure the work remains connected to the client’s broader business and marketing objectives.\nIdentify opportunities to strengthen client strategies, programs, campaigns, and customer experiences.\nBring perspective, ideas, and proactive recommendations to clients rather than relying solely on client-generated briefs.\nAccount & Project Leadership\nProvide overall leadership across multiple projects, workstreams, and campaigns.\nEnsure teams have clear priorities, responsibilities, timelines, and deliverables.\nWork closely with project management and discipline leads to identify risks, dependencies, resourcing needs, and potential delivery issues.\nMaintain visibility across the account without unnecessarily managing every task.\nEnsure issues are escalated early and addressed before they affect client relationships or project outcomes.\nCommercial & Financial Management\nTake ownership of the commercial health of assigned accounts.\nUnderstand scopes of work, estimates, budgets, resource allocations, retainers, and project profitability.\nMonitor scope, burn, downstream costs, and financial performance in partnership with finance, operations, and project management.\nIdentify and address scope creep early.\nLead commercial conversations with clients when requirements, timelines, or deliverables change.\nSupport annual planning, forecasting, account planning, and revenue management.\nIdentify organic growth opportunities within existing client relationships.\nGrowth & Business Development\nIdentify opportunities to expand the agency’s relationship with existing clients.\nUnderstand emerging client needs and connect them with relevant agency capabilities.\nContribute to proposals, pitches, presentations, and new-business opportunities where appropriate.\nBuild a strong understanding of the client’s broader organization and identify potential new stakeholders or areas of opportunity.\nTeam Leadership\nLead and develop account team members, including Account Managers, Senior Account Executives, and junior client-service team members.\nSet clear expectations around ownership, communication, quality, and client service.\nDelegate effectively while maintaining appropriate oversight.\nCoach team members to strengthen their client management, commercial judgment, strategic thinking, and problem-solving capabilities.\nProvide regular, specific, and constructive feedback.\nCreate an environment where team members feel accountable for outcomes rather than simply completing tasks.\nCollaborate effectively with senior leaders across strategy, creative, production, operations, finance, and other disciplines.\nWhat Success Looks Like\nWithin the first 6-12 months, the Account Director should:\nEstablish credibility and trusted relationships with senior client stakeholders.\nDevelop a strong understanding of client businesses, priorities, and organizational dynamics.\nTake clear ownership of assigned accounts and reduce the need for senior leadership intervention.\nImprove proactive communication, planning, and anticipation of client needs.\nEnsure account scopes, budgets, and profitability are actively managed.\nStrengthen coordination and accountability across internal teams.\nIdentify opportunities to improve or expand the agency’s relationship with clients.\nDevelop and elevate the capabilities of the account team.\nDemonstrate sound judgment when balancing client needs with agency priorities.\nRequired Experience & Capabilities\nSignificant experience in account management, client services, marketing, advertising, communications, or a related agency environment.\nExperience independently managing complex client relationships and multiple simultaneous workstreams.\nDemonstrated experience working with senior client stakeholders.\nStrong understanding of integrated marketing and the creative development process.\nStrong strategic and business judgment.\nDemonstrated financial and commercial awareness, including experience managing scopes, budgets, estimates, and profitability.\nAbility to identify scope creep and lead constructive commercial conversations.\nStrong presentation, facilitation, and written communication skills.\nStrong project and organizational judgment, with the ability to prioritize effectively in a fast-moving environment.\nDemonstrated ability to lead and develop account teams.\nAbility to influence cross-functional teams without relying solely on formal authority.\nStrong problem-solving skills and comfort navigating ambiguity, conflict, and changing priorities.\nPreferred Experience\nExperience in one or more of the following would be valuable:\nIntegrated advertising or marketing agencies.\nComplex or highly regulated client categories.\nFinancial services.\nFood and beverage.\nAlcohol or beverage alcohol.\nConsumer services.\nMulti-market or national client accounts.\nBrand strategy, campaign development, digital, social, experiential, CRM, or integrated communications.\nGrowing existing client relationships and identifying organic revenue opportunities.\nCore Competencies\nClient leadership\nStrategic thinking\nCommercial judgment\nAccount growth\nProject and operational leadership\nCommunication and presentation\nProblem solving and decision-making\nScope and financial management\nCross-functional leadership\nPeople leadership and development\nProactivity and anticipation\nExecutive presence and stakeholder management\nLeadership Style\nWe are looking for someone who can provide calm, clear, and accountable leadership.\nThe successful Account Director should be comfortable operating independently, making informed decisions, escalating appropriately, and taking responsibility for both client and agency outcomes.\nThey should be able to move between strategic conversations with senior clients and detailed operational discussions with internal teams while maintaining perspective on the overall health and direction of the business.\nUse of artificial intelligence\nAV Communications does not use artificial intelligence to screen, assess or select applicants for this position.\nApplication follow-up\nWe will let all candidates who are interviewed for this position know the outcome of their application within 45 days of their final interview.\nEqual Opportunity Employer\nAV Communications is an equal opportunity employer. We are committed to building a team that reflects the diverse communities and audiences we serve, and to maintaining a workplace where everyone is treated with dignity and respect.\nWe welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. All employment decisions are based on qualifications, merit and business needs. Canadian work experience is not a requirement for this position.\nAccommodation\nIn accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please contact  and we will work with you to meet your needs. All information will be kept confidential.","description_format":"text","description_chars":9418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Sales & Marketing","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-10-02T10:18:26Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.81,"p_room":0.75,"age_days":21,"expected_fill_days":27,"reasons":["conf:3","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avcommunications-account-director","json_url":"https://alion.io/job/avcommunications-account-director.json","meta":{"generated_at":"2026-10-21T05:33:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1073976},"rest":"https://alion.io/mcp/rest/get_company?id=1073976"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favcommunications-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favcommunications-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favcommunications-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avcommunications-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favcommunications-account-director"}]}