{"id":1684854,"url":"https://alion.io/job/avcommunications-account-manager","title":"Account Manager","company":{"id":1073976,"name":"AVCommunications","domain":"avcommunications.ca","url":"https://alion.io/company/avcommunications","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":195},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-27T05:18:15Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About AV Communications\nAV Communications (AVC) is a Toronto-based multicultural marketing agency on a mission to create a more inclusive future through marketing. We help brands connect authentically with Canada's diverse communities through insight-driven strategy, creative, media and digital. AVC has been recognized as one of Canada's Top Growing Companies by The Globe and Mail's Report on Business for four consecutive years.\nJob Description\nROLE OVERVIEW\nWe are looking for an experienced Account Manager or Senior Account Manager to lead day-to-day client relationships and ensure the successful delivery of integrated marketing and communications projects.\nThis person will act as a key link between clients and internal teams, translating business needs into clear briefs, keeping projects moving, managing expectations, and identifying opportunities to strengthen the client relationship and grow the business.\nThe ideal candidate is highly organized, commercially aware, proactive, and comfortable working across multiple projects, stakeholders, timelines, and priorities. For a Senior Account Manager, we expect greater independence in client leadership, stronger strategic and commercial judgment, and the ability to anticipate issues and opportunities before they arise.\nKey Responsibilities\nClient Relationship Management\nBuild strong, trusted relationships with day-to-day client stakeholders. \nDevelop a strong understanding of the client’s business, objectives, industry, customers, and competitive environment. \nAct as a primary point of contact for assigned accounts and projects. \nManage client expectations clearly and professionally. \nAnticipate client needs, risks, and potential issues rather than simply reacting to requests. \nEnsure clients receive regular, clear, and proactive communication. \nHandle challenging conversations, feedback, and changes in direction constructively. \nAccount & Project Leadership\nLead projects from briefing through delivery. \nTranslate client requests into clear and actionable internal briefs. \nCoordinate internal teams including strategy, creative, production, media, digital, and external partners as required. \nEstablish timelines, responsibilities, milestones, and deliverables. \nMaintain visibility on project status and ensure deadlines are met. \nIdentify risks early and develop solutions before they impact delivery. \nManage multiple projects and competing priorities effectively. \nEnsure work is reviewed internally before being presented to clients. \nMaintain accuracy and attention to detail across all client deliverables. \nStrategic Thinking\nUnderstand the business objective behind each client request. \nAsk the right questions rather than simply taking orders. \nWork with strategy and creative teams to ensure recommendations address the client’s actual business challenge. \nContribute perspective and ideas during planning and development. \nIdentify opportunities to improve the effectiveness of the work. \nHelp connect individual projects to the client’s broader business and marketing objectives. \nAccount Manager/Senior Account Manager expectations:\nProvide stronger strategic counsel to clients. \nChallenge briefs constructively when appropriate. \nHelp shape account plans and longer-term client priorities. \nIdentify emerging client needs and opportunities proactively. \nCommercial & Financial Management\nUnderstand project scopes, budgets, estimates, and commercial commitments. \nWork with internal teams to develop and manage cost estimates. \nTrack scope changes and identify potential scope creep. \nCommunicate additional costs or changes in scope clearly with clients. \nSupport accurate forecasting, billing, and reconciliation. \nMaintain awareness of account profitability and resource requirements. \nAccount Manager / Senior Account Manager expectations:\nTake greater ownership of account financial performance. \nIdentify opportunities for organic growth and expanded client engagements. \nSupport account planning, forecasting, and revenue development. \nCross-Functional Leadership\nBring clarity and direction to internal teams. \nEnsure teams understand client objectives, priorities, and expectations. \nFacilitate productive communication between clients and internal specialists. \nResolve obstacles and disagreements constructively. \nMaintain momentum when projects become complex or ambiguous. \nBuild collaborative relationships across departments. \nProtect the quality of the work while balancing client, timeline, budget, and resource considerations. \nTeam Development\nSupport and mentor junior account team members. \nDelegate responsibilities appropriately while maintaining accountability. \nReview work and provide clear feedback. \nHelp junior team members develop stronger client management and project leadership skills. \nAccount Manager / Senior Account Managers may also be expected to:\nSupervise Account Executives or Account Managers. \nProvide coaching and ongoing performance feedback. \nHelp allocate work and manage team capacity. \nWhat We Are Looking For\nAccount Manager\nTypically 3-5+ years of relevant agency, marketing, communications, or client-services experience, with demonstrated experience managing projects and client relationships.\nStrong client communication skills. \nIndependent project ownership. \nExcellent organization and attention to detail. \nAbility to manage multiple projects simultaneously. \nStrong judgment and problem-solving ability. \nExperience working with cross-functional teams. \nConfidence managing timelines, deliverables, and expectations. \nBasic commercial awareness including budgets, estimates, and scope management. \nAbility to communicate clearly in meetings, presentations, email, and written briefs. \nA proactive mindset and ability to anticipate next steps. \nSenior Account Manager\nTypically 5-8+ years of relevant agency, marketing, communications, or client-services experience, with demonstrated responsibility for significant client relationships and complex projects.\nAbility to independently lead important client relationships. \nStrong senior stakeholder management. \nStrategic thinking beyond project execution. \nStrong commercial judgment and understanding of account profitability. \nExperience managing complex or integrated programs. \nAbility to identify growth opportunities within existing client relationships. \nConfidence handling difficult client conversations. \nAbility to guide and influence internal teams without relying solely on authority. \nExperience mentoring or managing junior team members. \nStrong ability to anticipate business issues, client needs, and delivery risks. \nCore Competencies\nClient Leadership - Builds trust, manages expectations, communicates effectively, and strengthens client relationships.\nProject Ownership - Takes accountability for projects from briefing through completion and proactively keeps work moving.\nStrategic Thinking - Understands the business problem behind the assignment and contributes thoughtful recommendations.\nCommunication - Communicates clearly, concisely, and appropriately with clients, colleagues, and senior stakeholders.\nCommercial Awareness - Understands scope, budgets, estimates, profitability, and the commercial implications of decisions.\nProblem Solving & Judgment - Identifies issues early, evaluates options, and makes sound decisions under pressure.\nPrioritization - Balances competing projects, client requests, timelines, and internal resources effectively.\nCross-Functional Leadership - Brings teams together, creates clarity, and drives work forward across different disciplines.\nProactivity - Anticipates needs, risks, and next steps rather than waiting for direction.\nLeadership & Development - For more senior candidates, demonstrates the ability to coach, delegate, provide feedback, and develop junior team members.\nWhat Success Looks Like\nWithin the first 6-12 months, a successful Account Manager / Senior Account Manager should be able to:\nIndependently manage assigned client relationships and projects. \nEarn the confidence of clients and internal teams. \nConsistently deliver projects on time and within agreed scope. \nProvide clear and proactive communication. \nAnticipate risks and address them before they become major issues. \nDevelop a strong understanding of clients’ businesses and objectives. \nDemonstrate sound judgment when balancing client needs, quality, timelines, and budgets. \nIdentify opportunities to improve the work and strengthen client relationships. \nMaintain strong commercial discipline across assigned accounts. \nFor a Senior Account Manager, success should additionally include:\nBecoming a trusted strategic partner to key clients. \nStrengthening account profitability and commercial discipline. \nIdentifying organic growth opportunities. \nDeveloping junior account team members. \nReducing the need for senior leadership involvement in routine account management.\nPosting Details\nUse of artificial intelligence\nAV Communications does not use artificial intelligence to screen, assess or select applicants for this position.\nApplication follow-up\nWe will let all candidates who are interviewed for this position know the outcome of their application within 45 days of their final interview.\nHow to Apply\nPlease send your resume and a brief cover letter to  with the subject line “Application - Account Director.” We thank all applicants for their interest.\nEqual Opportunity Employer\nAV Communications is an equal opportunity employer. We are committed to building a team that reflects the diverse communities and audiences we serve, and to maintaining a workplace where everyone is treated with dignity and respect.\nWe welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. All employment decisions are based on qualifications, merit and business needs. Canadian work experience is not a requirement for this position.\n Accommodation\nIn accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please contact  and we will work with you to meet your needs. All information will be kept confidential.","description_format":"text","description_chars":10557,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Sales & Marketing","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-10-02T10:18:26Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.744,"p_room":0.55,"age_days":28,"expected_fill_days":28,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/avcommunications-account-manager","json_url":"https://alion.io/job/avcommunications-account-manager.json","meta":{"generated_at":"2026-10-27T07:47:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1073976},"rest":"https://alion.io/mcp/rest/get_company?id=1073976"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favcommunications-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favcommunications-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favcommunications-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avcommunications-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favcommunications-account-manager"}]}