{"id":2346973,"url":"https://alion.io/job/avenga-associate-it-operation-and-support-engineer","title":"Associate IT Operation and Support Engineer","company":{"id":181252,"name":"Avenga","domain":"avenga.com","url":"https://alion.io/company/avenga","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":78,"open_postings":28,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Skopje, North Macedonia","Bitola, North Macedonia","Ohrid, North Macedonia"],"countries":["MK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"DNS","optional":true},{"name":"PowerShell","optional":true},{"name":"TCP/IP","optional":true},{"name":"VLAN","optional":true}],"status":"live","first_seen_at":"2025-06-24T08:35:25Z","employer_posted_date":"2025-06-24","last_verified_at":"2026-10-15T12:53:09Z","board_verified":true,"closed_at":null,"days_open":478,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":477},"description":"Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.\n\n Core skills you’ll bring\nExperience in working as operations or support engineer\n\nExperience in Windows and Linux/UNIX system administration\n\nMedium to strong grasp of relational databases and SQL\n\nAdvanced Troubleshooting skills in a multi-user environment\n\nAdvanced English proficiency (spoken and written)\n\nNice-to-have:\nScripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting\n\nKnowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices\n\nStrong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)\n\nExperience using monitoring tools\n\nAbility to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment\n\nAbility to exercise good judgment, to independently assess risk, and to make critical decisions\n\nWillingness to work flexible shifts\n\nThe impact you'll create\nMonitoring system operations and troubleshoot problems\n\nAnalyzing root causes of operational malfunctions and provide resolutions\n\nResolving operational problems within the defined schedules and service level agreements\n\nDriving incident resolution and process improvements to minimize impact to the production environment and business partners\n\nTo develop a support plan to prioritize and resolve issues\n\nTo address customer issues promptly and accurately\n\nTo work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.\n\nTo develop preventive measures and document issue resolution procedures\n\nPlease note that the job position requires 24/7 support and we provide bonuses for working in different shifts.\nPeople are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. 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