{"id":3283201,"url":"https://alion.io/job/avenga-it-application-service-manager","title":"IT Application / Service Manager","company":{"id":181252,"name":"Avenga","domain":"avenga.com","url":"https://alion.io/company/avenga","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":76,"open_postings":25,"ghost_share":0,"stale_share":0.96,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":150000,"period":"year","method":"role_country_seniority_unknown","sample_n":79},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kanban","optional":false},{"name":"PowerShell","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"closed","first_seen_at":"2026-10-26T11:55:46Z","employer_posted_date":null,"last_verified_at":"2026-11-01T02:25:00Z","board_verified":false,"closed_at":"2026-11-01T02:25:00Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Core Responsibilities\n\nSystem Ownership & Lifecycle\nManage the full end-to-end application lifecycle, ensuring operational stability, quality, and continuous optimization.\n\nAct as the primary operational contact and decision point for queries alongside Product Owners and Information Compliance team.\n\nAuthorize and approve key operational documentation, including system runbooks.\n\nPlanning, Change & Release Management\nPlan, authorize, and oversee changes in the IT environment to maintain business continuity and deployment safety.\n\nWork closely with development teams and Product Owners on building and managing application releases.\n\nContribute to PI Plannings on product lifecycle milestones and operational goals\n\nRisk, Security & Compliance\nCreate and maintain System Risk Assessments (SRA) in alignment with Legal and Information Compliance requirements.\n\nOversee and manage key authentication assets, password vaults, and compliance with security policies.\n\nOperations & Access Oversight\nManage operations of L2/L3 support lines.\n\nMonitor SLA/KPI benchmarks and supervise ITIL Incident and Service Request management in ServiceNow.\n\nMaintain ServiceNow Knowledge Base (KB) articles, operational procedures, and team sites (SharePoint / Confluence).\n\nCandidate Competencies & Requirements:\n5 years of commercial experience in managing IT products within a similar position.\n\nFrameworks & Governance: ITIL / ITSM (Incident/Request/Problem Management), System Risk Assessment (SRA) frameworks, Service Management and Agile (Scrum / Kanban / Scrumban).\n\nChange Management: Proven hands-on fluency in formal Change Management.\n\nIdentity, Access & Security Tools: Understanding of the Corporate Identity Management concepts.\n\nSystems & Infrastructure: ServiceNow, Google Workspace, and Microsoft 365.\n\nWhat will make a candidate stand out?\nDomain Knowledge: Information Governance and Compliance, regulated IT ecosystems, IT for Pharma.\n\nTechnical Literacy: Solid understanding of software development concepts, including APIs, data models, microservices architecture.\n\nAI Advocacy: AI prompt engineering and use case design.\n\nData & Analytics Tools: SQL (relational database querying & views), Tableau.\n\nTechnical & Scripting Knowledge: SQL (queries & views), PowerShell scripting for automation, Tableau, Google Sheets, and Excel.\n\nTesting: ISTQB testing best practices.\n\nTech stack\nITIL\nChange Management\nServiceNow\nGoogle Workspace\nMicrosoft 365\nSQL\nPowershell\nTableau\nAI Prompt Engineering\nInformation Governance","description_format":"text","description_chars":2521,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-26T17:25:00Z"},{"event":"close","at":"2026-11-01T02:25:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/avenga-it-application-service-manager","json_url":"https://alion.io/job/avenga-it-application-service-manager.json","meta":{"generated_at":"2026-11-01T16:48:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181252},"rest":"https://alion.io/mcp/rest/get_company?id=181252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favenga-it-application-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favenga-it-application-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favenga-it-application-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avenga-it-application-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favenga-it-application-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3283201}},{"tool":"search_jobs","arguments":{"company":"avenga.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3283201},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}