{"id":2346878,"url":"https://alion.io/job/avenga-middle-it-helpdesk-specialist","title":"Middle IT Helpdesk Specialist","company":{"id":181252,"name":"Avenga","domain":"avenga.com","url":"https://alion.io/company/avenga","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":78,"open_postings":30,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:54:55Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-22T00:11:02Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.\nAt the core of the role\nIn Paris, France within the Managed Services, we are actively seeking a freelancer / individual consultant to strengthen our team dedicated to Technical Support.\nThe job requires working onsite 5 days per week, Monday till Friday at the client's premises in Paris office,with the initial engagement period from October 15 till December 15.\n\n Core skills you’ll bring\nExperience in working as helpdesk or support specialists\n\nExperience in Windows and Linux system support and maintenance\n\nTroubleshooting skills in a multi-user environment\n\nBase knowledge of Active Directory and Exchange\n\nBase knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices\n\nKnowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)\n\nExperience using monitoring tools\n\nFrench language is mandatory\n\nAdvanced English proficiency (spoken and written)\n\nNice-to-have:\nAbility to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment.\n\nAbility to exercise good judgement, to independently assess risk, and to make critical decisions.\n\nThe impact you'll create\nSupport and maintain end-user computing infrastructure including, but not\nlimited to, desktop PC’s, laptop PC’s, monitors, headsets, keyboards, mice, webcams.\n\nDesign, implement and maintain standardized desktop configurations.\n\nEnsure consistency in operating systems, software applications, and security settings for optimized desktop performance and security.\n\nPlan, execute, and support desktop deployments while managing the entire desktop lifecycle.\n\nPerform day-to-day maintenance of printers including replacing paper and toner, and coordinate with Network and Systems engineers to support network printing.\n\nMaintain stock levels of IT equipment.\n\nSupport and troubleshoot user issues with the SAP Graphical User Interface (GUI).\n\nCoordinate with external IT service providers to troubleshoot outages and escort personnel throughout client's premises. Provide Smart Hands & Eyes support for other IT and organizational pillars as needed.\n\nPeople are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.","description_format":"text","description_chars":2803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-12T12:51:10Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":0.9,"age_days":26,"expected_fill_days":48,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/avenga-middle-it-helpdesk-specialist","json_url":"https://alion.io/job/avenga-middle-it-helpdesk-specialist.json","meta":{"generated_at":"2026-10-22T05:53:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181252},"rest":"https://alion.io/mcp/rest/get_company?id=181252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favenga-middle-it-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favenga-middle-it-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favenga-middle-it-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avenga-middle-it-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favenga-middle-it-helpdesk-specialist"}]}