{"id":2619192,"url":"https://alion.io/job/avenga-senior-technical-support-engineer-embedded-linux-rtos","title":"Senior Technical Support Engineer – Embedded Linux & RTOS","company":{"id":181252,"name":"Avenga","domain":"avenga.com","url":"https://alion.io/company/avenga","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":78,"open_postings":28,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"CentOS Stream","optional":false},{"name":"CI/CD","optional":false},{"name":"Debian","optional":false},{"name":"Docker","optional":false},{"name":"GCC","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"RTOS","optional":false},{"name":"Rust","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"C","optional":true},{"name":"OpenStack","optional":true}],"status":"live","first_seen_at":"2026-10-15T08:45:34Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T11:55:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets. \nAt the core of the role\nWe are looking for a Senior Technical Support Engineer - Embedded Linux & RTOS to join a global technology project focused on embedded operating systems, real-time software solutions, and advanced development tools.\nYou will work with cutting-edge technologies that enable customers to develop next-generation IoT devices, embedded applications, and connected systems across various industries. The project involves supporting complex hardware and software environments, including real-time operating systems, embedded Linux platforms, development tools, and cloud-based solutions.\nIn this role, you will investigate and resolve sophisticated technical challenges involving operating systems, hardware architectures, software applications, and their interactions. You will collaborate with global engineering teams, product managers, and customers to provide expert technical guidance, troubleshoot complex environments, and ensure successful implementation and operation of embedded solutions.\nThis is an opportunity to work with advanced embedded technologies, take ownership of challenging technical issues, and contribute to the continuous improvement of products, development practices, and customer support processes.\nCore skills you’ll bring\nBachelor's or Master's degree in Computer Science, Engineering, or a related technical field.\n\n8-12 years of professional experience working with real-time operating systems (RTOS), embedded Linux, and related development technologies.\n\nStrong knowledge of embedded Linux environments and Linux distributions, including Debian and CentOS.\n\nHands-on experience with development tools, compilers, and IDEs, including Eclipse, Eclipse-based IDEs, and Visual Studio Code.\n\nStrong understanding of systems programming languages, including C/C++, Python, and Rust.\n\nExperience working with compilers and development toolchains such as GCC and Clang.\n\nExperience troubleshooting and debugging complex software and hardware issues in real-time embedded environments.\n\nUnderstanding of cloud-based applications, SaaS architectures, and related cloud technologies.\n\nExperience with DevOps practices, CI/CD pipelines, Docker, Kubernetes, and version control systems such as Git, GitHub, or GitLab.\n\nExperience working with Linux and Windows host environments.\n\nFamiliarity with major processor architectures, including PowerPC, Intel, ARM, and RISC-V, as well as multi-core systems.\n\nStrong understanding of networking fundamentals, including TCP/IP, multicast, and routing.\n\nFluent English\n\nNice-to-have\n3-5 years of experience in customer-facing technical support or engineering roles.\n\nExperience with build systems and tools such as Makefiles and similar technologies.\n\nKnowledge of device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.\n\nExperience with virtualization and cloud infrastructure technologies.\n\nFamiliarity with NFV, OpenStack, DPDK, DPI, and Software-Defined Networking (SDN).\n\nKnowledge of security-enhanced Linux, network security, and VoIP technologies.\n\nExperience supporting complex embedded systems across different hardware architectures.\n\nExperience mentoring engineers, delivering technical training, or leading technical support initiatives.\n\nThe impact you'll create\nProvide advanced technical support to customers developing embedded systems, IoT devices, and real-time software solutions.\n\nInvestigate, troubleshoot, and resolve complex technical issues involving embedded Linux, RTOS, hardware platforms, development tools, and software applications.\n\nAnalyze interactions between hardware designs, operating systems, and application software to identify root causes and deliver effective solutions.\n\nSet up, configure, and maintain laboratory environments to reproduce customer systems, hardware configurations, and technical issues.\n\nWork with development tools, IDEs, compilers, and debugging utilities to investigate customer environments and resolve technical challenges.\n\nPerform root cause analysis of issues related to embedded operating systems, device drivers, networking, system performance, and hardware-software integration.\n\nCollaborate with engineering, product management, and development teams to investigate defects, identify solutions, and improve product reliability.\n\nCommunicate directly with customers to understand technical challenges, provide troubleshooting guidance, and ensure effective issue resolution.\n\nSupport customers throughout the product lifecycle, from initial implementation and integration to ongoing maintenance and optimization.\n\nInvestigate and resolve complex multi-layered technical issues involving hardware, software, networking, and development environments.\n\nManage technical escalations and coordinate with internal stakeholders to ensure timely resolution of critical issues.\n\nDocument technical investigations, troubleshooting procedures, root causes, and resolutions to support knowledge sharing and continuous improvement.\n\nDevelop technical documentation, troubleshooting guides, and support materials for customers and internal engineering teams.\n\nProvide technical guidance, mentoring, and training to less experienced Customer Support Engineers.\n\nParticipate in technical discussions with engineering, product management, sales, and other cross-functional teams.\n\nTake ownership of complex technical investigations and independently drive issues toward resolution.\n\nContribute to continuous improvement initiatives focused on technical support processes, engineering practices, and customer experience.\n\nPeople are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.","description_format":"text","description_chars":6189,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-15T12:53:09Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":53,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/avenga-senior-technical-support-engineer-embedded-linux-rtos","json_url":"https://alion.io/job/avenga-senior-technical-support-engineer-embedded-linux-rtos.json","meta":{"generated_at":"2026-10-17T13:36:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18335,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181252},"rest":"https://alion.io/mcp/rest/get_company?id=181252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favenga-senior-technical-support-engineer-embedded-linux-rtos"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favenga-senior-technical-support-engineer-embedded-linux-rtos"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favenga-senior-technical-support-engineer-embedded-linux-rtos"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avenga-senior-technical-support-engineer-embedded-linux-rtos\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favenga-senior-technical-support-engineer-embedded-linux-rtos"}]}