{"id":2553521,"url":"https://alion.io/job/avenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics","title":"Senior Technical Support Engineer – Embedded Systems & Simulation (Intel Simics)","company":{"id":181252,"name":"Avenga","domain":"avenga.com","url":"https://alion.io/company/avenga","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":78,"open_postings":28,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"Debian","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"QEMU","optional":false},{"name":"RTOS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"C","optional":true},{"name":"C++","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"GCC","optional":true},{"name":"Kubernetes","optional":true},{"name":"OpenStack","optional":true},{"name":"Rust","optional":true}],"status":"live","first_seen_at":"2026-10-14T10:55:43Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T08:31:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets. \nAt the core of the role\nWe are looking for a Senior Customer Support Engineer to join a global technology project focused on embedded systems, real-time operating systems, virtualization, and advanced simulation solutions.\nYou will work with cutting-edge technologies that enable customers to develop complex IoT devices, embedded applications, and next-generation connected systems. The project involves supporting both on-premises and SaaS-based solutions used across various industries, where hardware and software reliability, performance, and integration are critical.\nIn this role, you will investigate and resolve complex technical challenges across hardware, operating systems, and software applications. You will collaborate with engineering teams, product managers, and customers worldwide, providing expert technical guidance, troubleshooting sophisticated environments, and contributing to the continuous improvement of products and support processes.\nThis is an opportunity to work with advanced system simulation technologies, including Intel Simics and QEMU, while taking ownership of challenging technical issues and supporting innovative embedded system development.\nCore skills you’ll bring\n8-12 years of professional experience in software engineering, embedded systems, technical support, or related areas.\n\nBachelor's or Master's degree in Computer Science, Engineering, or a related technical field.\n\nHands-on experience with system simulators and virtual platforms, preferably Intel Simics.\n\nStrong knowledge of embedded systems, real-time operating systems (RTOS), and embedded Linux environments.\n\nProficiency in Python, C, and YAML.\n\nExperience troubleshooting and debugging complex hardware and software issues in embedded environments.\n\nStrong understanding of Linux distributions, including Debian and CentOS.\n\nExperience working with Linux and Windows host environments.\n\nKnowledge of processor architectures, including Intel, ARM, PowerPC, and RISC-V, as well as multi-core systems.\n\nUnderstanding of networking fundamentals, including TCP/IP, multicast, and routing.\n\nExperience with version control systems such as Git, GitHub, or GitLab.\n\nUnderstanding of cloud-based applications and SaaS environments.\n\nStrong analytical, problem-solving, and root cause analysis skills.\n\nExcellent written and verbal communication skills, with the ability to explain complex technical concepts to customers and internal stakeholders.\n\nAbility to work independently, manage multiple technical issues simultaneously, and make sound technical decisions.\n\nStrong collaboration skills and experience providing technical guidance to other engineers.\n\nFluent English\n\nNice-to-have\nExperience with Intel Simics, including advanced simulation capabilities and model development.\n\nExperience with QEMU or similar simulation and virtualization tools.\n\nKnowledge of Device Modeling Language (DML).\n\nExperience with build systems and tools such as GCC, MinGW, Make, and Makefiles.\n\nKnowledge of C++, Rust, and other systems programming languages.\n\nExperience with device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.\n\nExperience with DevOps practices, CI/CD pipelines, Docker, and Kubernetes.\n\nKnowledge of virtualization and cloud infrastructure technologies.\n\nFamiliarity with NFV, OpenStack, DPDK, DPI, SDN, and security-enhanced Linux.\n\nUnderstanding of VoIP, network security, and advanced networking technologies.\n\nThe impact you'll create\nProvide advanced technical support to customers developing embedded systems, IoT devices, and complex software solutions using simulation and virtualization technologies.\n\nInvestigate, troubleshoot, and resolve complex technical issues involving operating systems, hardware platforms, software applications, and their interactions.\n\nWork with system simulators, including Intel Simics and similar technologies, to reproduce customer environments and analyze technical problems.\n\nSet up, configure, and maintain laboratory environments to replicate customer hardware, software, and system configurations.\n\nPerform root cause analysis of issues related to embedded Linux, real-time operating systems, networking, and system performance.\n\nCollaborate with engineering, product management, and development teams to investigate defects, identify solutions, and improve product reliability.\n\nCommunicate directly with customers to understand technical challenges, provide troubleshooting guidance, and ensure timely issue resolution.\n\nManage complex technical escalations and coordinate with internal stakeholders and account teams.\n\nSupport customers throughout the product lifecycle, from initial implementation and integration to ongoing maintenance and optimization.\n\nProvide technical assistance for both on-premises and SaaS-based products and environments.\n\nDocument technical issues, troubleshooting procedures, root causes, and resolutions in internal and customer-facing knowledge bases.\n\nDevelop technical documentation, troubleshooting guides, and support materials to help customers resolve common issues independently.\n\nMentor and provide technical guidance to local and global Customer Support Engineers.\n\nDeliver technical training and knowledge-sharing sessions for customers and internal engineering teams.\n\nAct as a primary technical contact for key customers when required, ensuring effective communication and resolution of critical issues.\n\nPeople are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.","description_format":"text","description_chars":6042,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electrical & Electronic Engineering","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-14T18:36:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/avenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics","json_url":"https://alion.io/job/avenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics.json","meta":{"generated_at":"2026-10-15T10:34:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181252},"rest":"https://alion.io/mcp/rest/get_company?id=181252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favenga-senior-technical-support-engineer-embedded-systems-simulation-intel-simics"}]}