{"id":1286329,"url":"https://alion.io/job/avenhospitality-reservation-agent","title":"Reservation Agent","company":{"id":1823573,"name":"Aven Hospitality","domain":"avenhospitality.com","url":"https://alion.io/company/avenhospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montevideo, Uruguay"],"countries":["UY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-19T00:46:29Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":98},"description":"Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.\nWith our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.\nOur tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.\nWe are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.\nAven Hospitality is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.\nA Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.\nWhat does a Customer Service Reservation Agent do?\nAssist our guest and travel agents with their vacation needs via inbound calls\nProvide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels\nAnswer inquiries pertaining to the resorts’ amenities, services, and policies\nAid guests with any special requests for their stay such as dinner reservations, airport transfers and city tours.\nWhy Aven Hospitality?\nMonthly Recognition & Incentives for Top Performers\nHealth Benefits start on Day One (Full Time Agent)\nPaid Training\n4 weeks PTO (Full Time Agent)\nJob Requirements\nWho are we are looking for?\n1+ years of related experience preferred\nMust be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts)\nHS Diploma/GED or equivalent required \nPassion to provide a great customer experience\nMust have strong English speaking and writing skills\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Aven Hospitality, follow us on Facebook and LinkedIn.\nThis job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.","description_format":"text","description_chars":3225,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-26T04:46:41Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.485,"p_room":0.36,"age_days":97,"expected_fill_days":54,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/avenhospitality-reservation-agent","json_url":"https://alion.io/job/avenhospitality-reservation-agent.json","meta":{"generated_at":"2026-10-20T01:27:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1823573},"rest":"https://alion.io/mcp/rest/get_company?id=1823573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favenhospitality-reservation-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favenhospitality-reservation-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favenhospitality-reservation-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avenhospitality-reservation-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favenhospitality-reservation-agent"}]}