{"id":1286316,"url":"https://alion.io/job/avenhospitality-servicenow-developer-2","title":"ServiceNow Developer","company":{"id":1823573,"name":"Aven Hospitality","domain":"avenhospitality.com","url":"https://alion.io/company/avenhospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Poland"],"countries":["IN","PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-13T08:27:59Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.\nWith our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.\nOur tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.\nWe are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.\nAven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.\nPositioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.\nServiceNow Technical Lead / Developer\nReports To\nDirector, Global IT Support & Collaboration Services\n Position Summary\nWe are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.\nThe ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.\nKey Responsibilities\nPlatform Leadership, Strategy & Governance\nServe as the primary technical lead and subject matter expert for the ServiceNow platform.\n\nDefine and enforce platform governance, standards, and best practices.\n\nProvide strategic direction for ServiceNow roadmap and architecture.\n\nEnsure alignment with ITSM/ITIL and enterprise standards.\n\nSolution Architecture, Development & Configuration\nDesign and implement ServiceNow solutions including workflows and applications.\n\nConfigure ITSM, CMDB, and Service Catalog modules.\n\nDevelop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.\n\nRecommend configuration vs customization strategies.\n\nWorkflow Automation & Process Improvement\nDesign and implement automated workflows.\n\nDrive automation initiatives to improve efficiency.\n\nIdentify opportunities to reduce manual effort.\n\nImplementation, Delivery & Platform Support\nLead development lifecycle activities including testing and deployment.\n\nSupport enhancements and production issues.\n\nManage platform upgrades and releases.\n\nIntegration, CMDB & Data Management\nDevelop integrations with enterprise systems.\n\nMaintain CMDB and ensure data integrity.\n\nManage data imports and transformations.\n\nStakeholder Engagement, Mentorship & Documentation\nGather requirements and translate into technical solutions.\n\nMentor team members and perform code reviews.\n\nMaintain technical documentation and reports.\n\nRequired Qualifications\n5+ years of ServiceNow development and administration experience\n\nExpertise in ITSM, CMDB, and Service Catalog\n\nStrong JavaScript and Glide API knowledge\n\nExperience with REST/SOAP integrations\n\nUnderstanding of ITIL/ITSM processes\n\nStrong problem-solving and communication skills\n\nPreferred Qualifications\nServiceNow certifications (CSA, CAD, CIS)\n\nExperience with ITOM, HRSD, or CSM modules\n\nAgile/Scrum experience\n\nEnterprise-scale ServiceNow environment experience\n\nWork arrangements\nHybrid working mode; 3 chosen days from the office in a week\n\nFlexible working hours: Maintain your work-life balance by adjusting your working hours to your needs\n\nPaid time off\nPaid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.\n\nPaid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice\n\nYour money\nMy Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card\n\nTax deduction: take the opportunity to claim deductible costs, reducing your income tax\n\nEmployee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury\n\nBaby Bonus: benefit from one-time allowance on childbirth or adoption\n\nHealth and wellness\nLuxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services\n\nForeign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package\n\nEmployee Assistance Program: find help in free, confidential program with a certified counselor\n\nMindfulness & meditation apps: take care of your mental and physical health\n\nLife insurance: sign up for free, high coverage life insurance program\n\nCareer development\nProfessional development: access to e-learning platforms as well as join Sabre live learning sessions\n\nCertification and tuition reimbursement\n\nOur Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)\n\nAnd more\nCar and bike parking\n\nFun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well\n\nNo dress code\n\nInnovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more\n\nAttractive Referral Bonus\n\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.\nPlease note that only candidates who meet the minimum criteria for the role will proceed in the selection process.\n#LI-Hybrid#LI-TJ1","description_format":"text","description_chars":6827,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Flexible schedule","Hybrid work","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T04:46:41Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.802,"p_room":0.9,"age_days":46,"expected_fill_days":67,"reasons":["conf:12","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avenhospitality-servicenow-developer-2","json_url":"https://alion.io/job/avenhospitality-servicenow-developer-2.json","meta":{"generated_at":"2026-10-13T23:26:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1823573},"rest":"https://alion.io/mcp/rest/get_company?id=1823573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favenhospitality-servicenow-developer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favenhospitality-servicenow-developer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favenhospitality-servicenow-developer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avenhospitality-servicenow-developer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favenhospitality-servicenow-developer-2"}]}