{"id":1286331,"url":"https://alion.io/job/avenhospitality-solutions-design-engineer-emea","title":"Solutions Design Engineer (EMEA)","company":{"id":1823573,"name":"Aven Hospitality","domain":"avenhospitality.com","url":"https://alion.io/company/avenhospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States","Frankfurt am Main, Germany"],"countries":["US","DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-15T06:57:00Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.\nWith our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.\nWe are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.\nPosition Summary\nThe Solutions organization of Aven Hospitality is responsible for positioning and crafting a value proposition to achieve high-level business outcomes for our customers. They are consultative in their approach and product/technical experts, partnering with Sales and Account Management, Delivery and Product teams to find an optimal product implementation which ensures maximum alignment between Aven Hospitality capabilities and customer requirements.\nThe Principal Solutions Design Engineer is a Hospitality and Aven Hospitality product functionality expert who can partner with Sales and Account Management (SAM) teams to sell to new customers by building a viable value product proposition. As Principal Solution Design Engineer, you will combine deep technical aptitude with strong business acumen to create high quality engagement opportunities for prospective and existing customers. Solutions Engineers own the product activities required throughout the sales cycle from creating highly engaging presentations, value-based demos, defining customer business requirements to developing & running POC's through deal execution. They define complex solutions to deliver on customer business requirements. They customize product presentations to assist SAM teams. They act as coach and mentor to junior members of the team, as well as being an advocate for our Aven Hospitality products and services in the industry through attendance at industry events and thought leadership. This role works closely with the Solution Architect role and with customers to design and execute on solutions that drive revenue, shortens product time to market, and reduces cost.\nKey Responsibilities\nParticipates in the review and response of proactive sales opportunities and RFPs\nUnderstands and interprets customer business needs and drivers \nMaps the capabilities of our Product and Platform to create a solution that meets customer needs\nDetermines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps\nEngages from requirement gathering phase through implementation with continuous involvement as required\nCollaborates with Solution Architects on efforts across development, infrastructure, and security\nAssists with onboarding and mentoring of Solution Engineers \nFacilitates the intake process for customer-initiated enhancement requests\nManages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise that is above and beyond our Customer Care Team and/or Account Management team.\nKey Knowledge and Skill Requirements \nExperience working with Sales/Account Management teams to build a competitive solution and value proposition\nExceptional communications (written, verbal, presentation) and interpersonal skills \nOutstanding project/program management skills\nAbility to influence technical and business stakeholders through credibility, clarity, and trust\nDeep knowledgeable of the hospitality distribution landscape and the Aven product portfolio \nAbility to collaborate across global, cross-functional teams to represent the customer voice with Product and Engineering\nWilling and able to travel occasionally (up to 25%)\nQualifications / Experience\n5+ yrs of sales engineering, solutions consulting, or implementation consulting experience\nBachelors degree in Technology, Engineering or Hospitality Management desirable\n5+ yrs Experience in Hospitality/Distribution industry\nExperience with project management or implementing complex or enterprise level projects\nExperience with SaaS software technology\nAbility to discuss security, privacy, and compliance concepts such as SOC2, ISO 27001, GDPR, data residency, and access controls\nOutstanding Benefits\nVery competitive compensation\nGenerous Paid Time Off (25 PTO days)\n8 Hours of Volunteer Time Off (VTO)\nWe offer a comprehensive medical, dental and Wellness Program\n12 weeks paid parental leave\nAn infrastructure that allows flexible working arrangements\nFormal and informal reward, recognition and acknowledgement programs\nLots of fun and engaging employee development events\nWe will give careful consideration to your application and review your details against the position criteria. 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