{"id":1286313,"url":"https://alion.io/job/avenhospitality-sr-account-manager","title":"Sr Account Manager","company":{"id":1823573,"name":"Aven Hospitality","domain":"avenhospitality.com","url":"https://alion.io/company/avenhospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":181000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1276},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-05T19:01:07Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.\nWith our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.\nOur tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.\nWe are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..\nSenior Account Manager\nRole Purpose:\nThe Senior Account Manager owns the commercial relationship for an assigned portfolio of hotel customers. This is a revenue-generating role focused on retention, expansion, and long-term account growth. You are a skilled relationship architect and commercial driver who deeply understands your customers' business, anticipates their needs, and positions Aven Hospitality as an indispensable partner.\nYou will operate within a well-defined organizational model. Customer Success Managers handle product adoption, enablement, and account health monitoring. Sales Support assists with QBR preparation, proposal development, and administrative support. Sales Consultants support complex technical demonstrations and solution scoping. Your focus is the commercial relationship: account planning, upsell and cross-sell execution, renewal management, and opportunity pursuit for your existing portfolio.\nThe right candidate brings a proven track record in strategic account management, the commercial instincts to identify and act on growth opportunities, and the executive presence to build meaningful relationships at every level of a hotel organization. This is a high-accountability role with real visibility and real upside.\nKey Responsibilities:\nCommercial Relationship Ownership\nHold the commercial relationship for an assigned portfolio of existing hotel accounts, recognized by customers as their primary point of contact for strategic and revenue-related conversations\nSustain trusted relationships with key decision makers and executive stakeholders across your accounts, with Aven Hospitality established as their long-term technology partner\nDeliver a strategic account plan for each customer that holds growth priorities, renewal strategy, and relationship depth to a clear 12-month horizon\nAnticipate renewal and upsell opportunities well ahead of contract timelines by staying ahead of customer product lifecycle dynamics\nRevenue Retention and Growth\nProtect recurring revenue across your portfolio, owning renewal outcomes by identifying risk early and closing renewals with commercial discipline\nGrow Aven's share of wallet by converting upsell and cross-sell opportunities into realized revenue\nCarry the full opportunity pursuit process for existing accounts from identification through close, owning deal strategy, stakeholder alignment, pricing, and contract execution\nBring in Sales Consultants at the right moment so complex demonstrations and technical solutioning strengthen the pursuit\nKeep pipeline and revenue forecasts in Salesforce accurate and current, with opportunity status, documented contacts, and clear next steps leadership can rely on\nCustomer Partnership and QBR Leadership\nAdvance the commercial relationship through customer meetings, business reviews, and executive presentations that make Aven's value clear\nEnter every QBR and planning cycle aligned with the assigned Customer Success Manager on account health, customer feedback, and strategic priorities\nRepresent your customers internally as a credible, senior voice, advancing their priorities while protecting Aven's commercial interests\nCross-Functional Collaboration\nEnsure your customers receive a consistent, high-quality experience across all touchpoints by working through Customer Success, Customer Care, and Delivery teams\nStrengthen product and commercial strategy by consistently bringing field intelligence back into the organization: market dynamics, competitive activity, and customer feedback\nWhat Success Looks Like:\nA portfolio that renews at or above target, with early visibility into risk\nConsistent upsell performance driven by genuine proactive understanding of customer needs\nCustomer relationships where Aven is seen as a strategic partner, not just a vendor, evidenced by executive access, CSAT, and long-term retention\nA clean, accurate pipeline in Salesforce that reflects the true state of your book of business\nStrong working relationships with CSM, Sales Support, and Sales Consulting counterparts that accelerate results and reduce friction for customers\nRequirements for Success:\nMinimum 3 years of strategic account management experience in the hospitality industry or hospitality technology space\nProven track record of meeting or exceeding revenue retention and growth targets across a portfolio of accounts\nStrong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation\nAbility to interpret customer performance data, usage analytics, and commercial metrics to build a compelling account narrative and drive informed decision making\nFluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders\nProficiency with Salesforce for pipeline management, opportunity tracking, and account documentation\nExcellent presentation, oral, and written communication skills with the ability to deliver complex commercial conversations in a clear and confident manner\nAbility to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies\nStrong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threads\nWillingness to travel up to 25% of the time for customer meetings, industry events, and team functions\nBachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education\nNice to Have' Skills:\nExperience working in a matrixed commercial organization alongside Customer Success, Sales Engineering, and Sales Support functions\nBackground in revenue management, distribution strategy, or hotel technology operations prior to moving into account management\nFamiliarity with SynXis, SynXis Central Operations, or related Aven Hospitality products\nAdvanced Microsoft Office proficiency (Excel, PowerPoint, Word) for commercial modeling and customer-facing materials\nReasonable Accommodation\nAven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us\nDeterminations on requests for reasonable accommodation will be made on a case-by-case basis.\nAffirmative Action\nAven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. 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