{"id":1954038,"url":"https://alion.io/job/aveni-customer-success-manager","title":"Customer Success Manager","company":{"id":177880,"name":"Aveni","domain":"aveni.ai","url":"https://alion.io/company/aveni","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"NLP","optional":false}],"status":"live","first_seen_at":"2026-10-06T10:08:22Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T11:21:04Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":24},"description":"Customer Success Manager\nDo you love building relationships, running a tight process, and seeing clients get real value from technology?\nWe’re looking for Customer Success Managers to help our clients, mainly UK wealth managers, adopt Aveni Assist and Aveni Detect and achieve measurable results. Our products are used by thousands of advisers inside each client organization, so this is customer success at scale-not just running QBRs.\nAbout Aveni\nAveni is an award-winning technology company. We build real, production-ready agentic systems that reshape how banks, advisers, and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. Combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience, we use the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.\nAbout the Role\nYou’ll own a portfolio of client accounts post-sale, acting as their primary point of contact and ensuring Aveni consistently delivers against their strategic goals. Working closely with our Enablement and Implementation teams, you will drive adoption across large user bases, run structured performance reviews, and identify expansion opportunities.\nNote: We currently have two openings for this position.\nWhat You’ll Be Doing\nKnow your clients: Deeply understand each client’s business model, operational goals, and key challenges.\n\nBe the main point of contact: Handle client requests and concerns quickly, professionally, and proactively.\n\nDrive product adoption: Track usage analytics across thousands of active end-users, spot engagement gaps, and partner with the Enablement team to close them.\n\nRun a repeatable process: Execute and refine our CS playbooks to ensure every account receives a high-quality, consistent experience.\n\nReview performance: Lead regular check-ins and Executive / Quarterly Business Reviews (QBRs) that demonstrate tangible value, ROI, and progress.\n\nGrow accounts: Identify potential expansion and upsell opportunities, collaborating closely with our commercial team.\n\nWhat We’re Looking For\nEssential Experience & Skills\nProven experience as a Customer Success Manager within a B2B SaaS business.\n\nA structured, clear, and repeatable approach to account management and process execution.\n\nDemonstrated experience with software products utilized by large, distributed end-user bases.\n\nStrong rapport-building, executive presence, and communication skills from the initial interaction.\n\nHighly ambitious with a desire to continuously learn, adapt, and progress your career in a fast-paced environment.\n\nWillingness and flexibility to travel regularly to client sites across the UK.\n\nNice to Have\nExperience working with wealth management, financial planning, or wider Financial Services clients.\n\nPrior background in a high-growth scale-up or start-up environment.\n\nHands-on involvement in commercial renewal or account expansion conversations.\n\nWhy Join Aveni?\nWe offer an innovative, collaborative environment built on shared success and continuous growth:\nRemote & Flexible Working: Remote-first culture across the UK, with access to co-working spaces.\n\nGenerous Leave: 34 days holiday plus your birthday off (inclusive of bank holidays).\n\nShared Ownership: Share options scheme so everyone succeeds together.\n\nHealth & Wellbeing: Private medical and dental care, life insurance, income protection, and a 24/7 Employee Assistance Programme (EAP).\n\nRetirement: Matched pension contribution up to 5%.\n\nContinuous Growth: Personal development support, cycle-to-work scheme, and retailer discount perks.\n\nJoin Us in Making a Difference\nAt Aveni, we believe that diversity drives innovation. We’re committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. We know that some candidates only apply when they meet 100% of the criteria, but if you're excited about this role and believe you'd be a great fit, we’d love to hear from you anyway.\nApply now to join us on our mission to transform the financial services industry through AI.","description_format":"text","description_chars":4271,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Language Processing","RegTech, AML & Compliance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-10-06T11:28:18Z"},{"event":"close","at":"2026-10-08T08:49:34Z"},{"event":"reopen","at":"2026-10-08T11:23:48Z"},{"event":"close","at":"2026-10-14T11:26:32Z"},{"event":"reopen","at":"2026-10-26T12:11:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":24,"expected_fill_days":49,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/aveni-customer-success-manager","json_url":"https://alion.io/job/aveni-customer-success-manager.json","meta":{"generated_at":"2026-10-31T14:18:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22219,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177880},"rest":"https://alion.io/mcp/rest/get_company?id=177880"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faveni-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faveni-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faveni-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aveni-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faveni-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1954038}},{"tool":"search_jobs","arguments":{"company":"aveni.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1954038},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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