{"id":2603855,"url":"https://alion.io/job/avensys-consulting-pte-ltd-google-workspace-support-engineer","title":"Google Workspace Support Engineer","company":{"id":2417842,"name":"Avensys Consulting Pte Ltd","domain":"aven-sys.com","url":"https://alion.io/company/aven-sys","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4500,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":84000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"Gmail","optional":false},{"name":"Google Calendar","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.\nJob Description\nAbout the Role\nWe are looking for a Google WorkspaceSupport Engineer to provide technical support, troubleshooting, andadministration for Google Workspace ecosystems including Gmail, Google Drive,Google Meet, Google Calendar, Google Chat, Google Docs, Sheets, Slides, GoogleAdmin Console, and related productivity tools. You will be the trustedtechnical partner for our clients, ensuring seamless user experiences and swiftresolution of issues.\nKey Responsibilities\nTechnical Support & Troubleshooting\nProvide First Call Resolution (FCR) technical support via phone, email, and remote desktop tools for Google Workspace applications and services.\nPerform first and second-level troubleshooting for incidents related to Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides, and other Google Workspace tools.\nResolve high-priority incidents independently and provide timely solutions.\nTroubleshoot and resolve issues related to user access, authentication, SSO, MFA, and account provisioning.\nSupport Google Workspace integrations with third-party applications and services.\nAdministration & Configuration\nAdminister Google Workspace environments including user management, group policies, organizational units, and security configurations via Google Admin Console.\nManage user accounts (creation, password resets, suspension, deletion) and licenses.\nConfigure and support Google Meet hardware and meeting room solutions.\nManage Google Drive file sharing, permissions, and storage policies.\nSupport Google Workspace security settings including Data Loss Prevention (DLP), security alerts, and compliance configurations.\nIncident & Request Management\nClassify, prioritize, and track incidents and service requests, ensuring timely updates and closure with accurate documentation.\nEscalate complex issues to resolver groups or Google support as required.\nFurnish timely updates to clients on issue status and manage customer expectations.\nMaintain ownership of cases until closure, ensuring all required information is documented.\nKnowledge Management & ContinuousImprovement\nUpdate shared knowledge repositories with troubleshooting guides, workarounds, and solutions.\nLiaise with second-level support on product enhancements and train team members on new features and best practices.\nIdentify opportunities for process improvements and automation to enhance service quality.\nParticipate in Google Workspace implementation, migration, and upgrade projects.\nClient Experience & Collaboration\nProvide excellent customer service and build trusted relationships with clients.\nCollaborate with cross-functional teams including IT operations, security, and application teams to align solutions with business needs.\nManage customer expectations and escalate unusual surge issues or service level variations to the Team Lead.\nRequirements & Qualifications\nEssential Qualifications\nProficient in spoken and written English.\nStrong technical skills in supporting desktops, notebooks, tablets, and smartphones.\nKnowledge and hands-on experience with Google Workspace ecosystems/applications (Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides, etc.).\nFamiliarity with Google Admin Console (user management, licenses, service health, organizational units).\nUnderstanding of identity and access management (Google Cloud Identity, SSO, MFA).\nPreferred Attributes\nExperience with Google Workspace migration from other platforms (e.g., Microsoft 365) or from another Google Tenant \nFamiliarity with Google Vault, DLP, security alerts, and compliance features.\nExperience supporting Google Workspace APIs and integrations.\nGood understanding of hardware, peripherals, WiFi, and LAN connectivity.\nExperience in supporting macOS and mobile device management (MDM).\nCertifications\nGoogle Workspace Administrator Certification (strongly preferred).\nITIL 4 Foundation (preferred).\n\nWHAT’S ON OFFER\nYou will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun anPrimary Purpose\nTo submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.\nSkills\nGroup Policies, Technical Skills, SSO, Google Drive, Google Search Console, Gmail, Trusted Business Partner, Fluent English, Configuration Management, Security settings, Google Calendar, Authentication, User Access, Incident Handling, Email, Technical Support","description_format":"text","description_chars":4983,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-15T08:28:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":84000,"is_top_pay":true},"html_url":"https://alion.io/job/avensys-consulting-pte-ltd-google-workspace-support-engineer","json_url":"https://alion.io/job/avensys-consulting-pte-ltd-google-workspace-support-engineer.json","meta":{"generated_at":"2026-10-17T18:38:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2417842},"rest":"https://alion.io/mcp/rest/get_company?id=2417842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favensys-consulting-pte-ltd-google-workspace-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favensys-consulting-pte-ltd-google-workspace-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favensys-consulting-pte-ltd-google-workspace-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avensys-consulting-pte-ltd-google-workspace-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favensys-consulting-pte-ltd-google-workspace-support-engineer"}]}