{"id":2863680,"url":"https://alion.io/job/aventiv-technologies-field-service-client-admin-ny","title":"Field Service Client Admin-NY","company":{"id":2199034,"name":"Aventiv Technologies","domain":"aventiv.com","url":"https://alion.io/company/aventiv","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["East Elmhurst, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:24:39Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T09:24:54Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!\nAventiv Technologies - Where your future awaits - YouTube\nJob Purpose: The role of the Field Service Client Administrator (FSCA) - NY is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction. Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel, and partners. Perform software troubleshooting and resolution and repair on customer tablets. Ensure data integrity and proper system functionality of all Securus onsite products.\nEssential Duties:\nServe as the primary liaison between on-site facility personnel, Account Management, and other Securus personnel. \nResearch, address, resolve, track, and communicate client issues, service-affecting incidents, and heat tickets; coordinate escalations and resolutions with appropriate internal departments. \nMaintain regular communication and partnership with Account Management, ensuring all client requests, issues, support needs, and opportunities are communicated internally to facilitate resolution. \nMaintain a high level of client satisfaction through exceptional customer service, support, relationship management, and responsiveness. \nAttend on-site meetings as designated by facility leadership. \nPerform basic technical support functions, including password resets, user setup, handout distribution, troubleshooting assistance, and basic product training as requested. \nCollaborate with Technical Support by providing troubleshooting results to support software maintenance and issue resolution. \nOversee the rollout and implementation of services for newly acquired clients to align customer and company objectives. \nManage and maintain company inventories and assets, including tablets, accessories, tools, parts inventory, laptops, and related equipment. \nDistribute tablets and accessories to approved incarcerated individuals. \nCollect, track, and analyze customer statistics, trends, account behavior, and support needs; identify opportunities and communicate recommendations to Account Management and Customer Training teams as appropriate. \nTravel between Queens and Manhattan facilities, including on short notice, to provide backup support and coverage. \nPerform other duties as assigned. \nKnowledge, Skills, and Abilities:\nExcellent oral, written, presentation, and interpersonal communication skills, with the ability to communicate professionally and effectively with co-workers, business contacts, clients, consumers, executives, and C-level stakeholders. \nStrong relationship management skills with the ability to build ongoing rapport, gather relevant information, influence others, and maintain positive customer relationships. \nDemonstrated ability to manage multiple projects, priorities, and conflicting tasks simultaneously while maintaining strong organizational skills, attention to detail, and meeting deadlines. \nStrong problem-solving, conflict resolution, negotiation, and analytical skills, with the ability to work under pressure and resolve issues in a fast-paced environment where resolution times are measured in hours. \nAbility to effectively manage time, information, and workload with minimal supervision. \nStrong data and information analysis, integration, and account planning skills, including the ability to successfully develop and execute strategic account plans. \nAbility to adapt quickly to changing priorities, remain flexible, and enthusiastically learn new skills, systems, and problem-solving solutions. \nAbility to travel between Queens and Manhattan facilities as required. \nDemonstrates professionalism, sound judgment, and all company cultural attributes. \nMinimum Qualifications:\nHigh School Diploma or GED equivalent \nReliable transportation with the ability to travel from facility to facility \nHave no family incarcerated in any local Correctional Facility \nProficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology \nAbility to work well in an energized, fast-paced, entrepreneurial, and collaborative environment \nPreferred Qualifications:\nRelevant work experience in the customer service, technology, or telecommunications industry \nPhysical Requirements:\nWorking in indoor environments, standing, sitting, walking, speaking, listening, bending, kneeling, squatting, reaching, pushing, pulling, lifting, carrying, gripping, grasping, manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. \nSalary and Benefits:\nAt Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.\n$23.26 - $26.52 per hour\nHealth Insurance\n401(k)\nDisability\nLife Insurance\nPaid Time Off\nVoluntary Benefits\nAventiv Privacy Policy:\nwww.aventiv.com/privacy\nEqual Employment Policy:\nAventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. 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