{"id":3013876,"url":"https://alion.io/job/aventiv-technologies-supervisor-customer-service","title":"Supervisor - Customer Service","company":{"id":2199034,"name":"Aventiv Technologies","domain":"aventiv.com","url":"https://alion.io/company/aventiv","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42432,"max":53209,"currency":"USD","period":"year","gross":null,"usd_annual":53209},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T19:05:38Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T07:25:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!\nAventiv Technologies - Where your future awaits - YouTube\n**Associate Referral Reward Eligible**\nJob Purpose: Supervise, coach, motivate, and develop a team of Customer Service Representatives to ensure optimal productivity and quality satisfaction with meeting the Call Center metrics. Directs the activities of the Customer Service Representatives to include training and development to ensure customer satisfaction and first call resolution. Oversee policies and procedures to ensure 100% compliance. Assist with duties associated with meeting company objectives.\nEssential Duties:\nProvide leadership, facilitation, and development of team members to meet or exceed customer service objectives \nPlan, prioritize, assign, supervise, and review the workflow for timely and accurate info to customers \nIssue instructions and assign duties to Customer Service Representatives \nPerform quality audits to ensure and identify areas of opportunity within the team. \nProvide daily, weekly, and monthly status reports on employee performance \nReview and approve timesheets \nRespond to and resolve difficult and sensitive customer inquiries and complaints as needed \nServe as the primary contact for process changes, quality audits, system enhancements/upgrades, and any other customer-facing products or processes. \nPerform interview process for new hires, as needed \nRecommend and assist in the implementation of goals and objectives; establish schedules and methods for providing customer services; implement policies and procedures \nCommunicates with other departments and management to resolve problems and expedite work. \nAnalyze changes and trends, to request changes for bug fixes and enhancements \nMaintain policy, procedures & processes that are coordinated within the call center \nMeet or Exceed Call Center Metrics with ongoing improvement in productivity \nAdditional projects as assigned by Management. \nPerform other duties as assigned. \nKnowledge, Skills, and Abilities:\nAbility to mentor and develop representatives to align them for future promotional opportunities. \nAbility to manage call center metric reports to improve team performance \nProven Technical Experience at a level to enable understanding of technology, services being offered, and their impact on the business. \nAbility to communicate with team members, customers, management, and other team members outside of the call center, utilizing exceptional communication skills. \nDemonstrated experience in leadership, facilitation, and development of team members to meet or exceed customer service objectives. \nMinimum Qualifications:\nHigh School Diploma or GED \n5 years of customer service experience \n1 year supervision or management experience \nPreferred Qualifications:\nAssociates or Bachelor’s Degree in a related field of study \n3 years of call center experience \nManaged 20+ associates and/or team leads \nBilingual in English and Spanish\nPhysical Requirements:\nWhile performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. \nOccasionally, this position may need to reach, stoop, or kneel. \nSalary and Benefits:\nAt Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.\n$42,432- $53,209per year\nHealth Insurance\n401(k)\nDisability\nLife Insurance\nPaid Time Off\nVoluntary Benefits\nAventiv Privacy Policy:\nwww.aventiv.com/privacy\nEqual Employment Policy:\nAventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. 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