{"id":188044,"url":"https://alion.io/job/avepoint-application-support-engineer","title":"Application Support 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You Will Be Doing\nAs an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients.\nYou will work closely with customers, project teams, developers, QA engineers, and R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution.\nThis role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment.\nKey Responsibilities\nBeing a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.\nEnsure customer satisfaction in Project Support and Maintenance\nProvide Level 1 and Level 2 application support to enterprise clients\nInvestigate, troubleshoot, and resolve application and system-related issues\nPerform root cause analysis and replicate reported issues for deeper investigation\nWork closely with developers and QA teams to facilitate bug fixing and system improvements\nMonitor and manage support tickets while ensuring SLA compliance\nAnalyze logs, system behavior, and database records to identify issues\nSupport system testing activities including SIT, UAT, and production validation\nAssist in application deployment activities, patches, and release support\nMaintain proper documentation including issue tracking, release notes, user guides, and troubleshooting knowledge base\nConduct user training and provide guidance to clients on system usage and troubleshooting\nCommunicate professionally with internal teams and external stakeholders regarding issue status and resolutions\nContinuously improve support processes and customer experience\nWhat We Are Looking For\nDiploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines\nMin. 2-4 years of experience in Application Support / Technical Support / Production Support roles\nExperience supporting web-based or enterprise applications\nStrong troubleshooting and analytical skills\nFamiliarity with SQL queries and database investigation\nExposure to APIs, logs investigation, or system monitoring tools is advantageous\nExperience working with ticketing systems such as Jira, ServiceNow, or similar tools\nExposure to SIT/UAT testing or release support activities is preferred\nGood communication skills and ability to work with both technical and non-technical stakeholders\nCustomer-oriented mindset with strong ownership and problem-solving abilities\nAble to converse with mandarin speaking clients.\nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy 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