{"id":188050,"url":"https://alion.io/job/avepoint-business-analyst-crm-focus","title":"Business Analyst (CRM Focus)","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":283,"ghost_share":0.251,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":150,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":118},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-03-02T07:08:10Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T09:50:51Z","board_verified":true,"closed_at":null,"days_open":234,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":233},"description":"Beyond Secure.\nAvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.\nOverview\nAvePoint is seeking a Business Analyst with strong experience in CRM software projects to join our Client Services division.\nIn this role, you will work closely with business stakeholders, technical teams, and project managers to analyze business processes, gather requirements, and support the successful implementation and enhancement of CRM solutions. You will play a key role in translating business needs into functional solutions that improve customer engagement, sales operations, and service delivery.\nWhat will you be doing?\nThe Business Analyst analyzes business processes and supporting systems, develops As-Is and To-Be workflows, and ensures business requirements are clearly defined and delivered throughout the project lifecycle.\nYour Responsibilities Will Include:\nLead requirements gathering activities for CRM implementation and enhancement projects.\n\nAnalyze and document business processes, workflows, and functional requirements.\n\nProduce key deliverables including Business Requirement Documents (BRD), Functional Specifications, Use Cases, process flows, and interface designs.\n\nWork closely with stakeholders across Sales, Marketing, Customer Success, and Operations teams to understand CRM business needs.\n\nTranslate business requirements into clear functional specifications for technical teams.\n\nSupport Microsoft Dynamics 365 CRM configuration discussions, system integration planning, and data migration activities.\n\nCollaborate with developers and solution architects to balance usability, scalability, and system performance.\n\nParticipate in system testing, user acceptance testing (UAT), and deployment activities.\n\nSupport project planning, scope definition, and delivery tracking together with project managers.\n\nFacilitate workshops and stakeholder discussions to drive alignment and solution adoption.\n\nWhat We Are Looking For\nWe seek individuals who are agile, passionate, and collaborative-those who bring fresh ideas and are eager to learn, grow, and make an impact.\nTo succeed in this role, you should have:\nDegree in Computer Science, Information Systems, Engineering, or a related discipline.\n\nProven experience as a Business Analyst supporting CRM software projects.\n\nHands-on experience with Microsoft Dynamics 365 is strongly preferred. Experience with other enterprise CRM platforms (e.g., Salesforce) is an advantage.\n\nStrong experience in requirements gathering, process mapping, and As-Is / To-Be analysis.\n\nUnderstanding of CRM business processes including lead management, opportunity tracking, customer lifecycle management, and service workflows.\n\nAbility to translate technical concepts into business-friendly language for stakeholders.\n\nStrong analytical, communication, and stakeholder management skills.\n\nExperience working in Agile or hybrid delivery environments is preferred.\n\nProficiency in Microsoft Office Suite (Word, Excel, PowerPoint).\n\nAbility to manage multiple initiatives in a fast-paced environment.\n\nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":3831,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-02T01:48:41Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.51,"p_room":0.36,"age_days":233,"expected_fill_days":150,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/avepoint-business-analyst-crm-focus","json_url":"https://alion.io/job/avepoint-business-analyst-crm-focus.json","meta":{"generated_at":"2026-10-22T13:00:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-business-analyst-crm-focus"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-business-analyst-crm-focus"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-business-analyst-crm-focus"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-business-analyst-crm-focus\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-business-analyst-crm-focus"}]}