{"id":3072471,"url":"https://alion.io/job/avepoint-customer-community-manager","title":"Customer Community Manager","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":281,"ghost_share":0.253,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":145,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":106},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:31:24Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T02:55:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About AvePoint\nAvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments - so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.\nAvePoint is hiring its first Customer Community & Growth Manager to launch and scale a global customer community for the AvePoint Confidence Platform. This role will create a digital-first customer engagement channel that helps IT, governance and security professionals connect with peers, build technical confidence, adopt more of the platform, and realise ongoing value. \n About the Role\n The Customer Community & Growth Manager builds and scales customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint Confidence Platform. \n The Customer Community & Growth Manager will build and scale customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint’s products and services. The role will launch and operate AvePoint’s online customer community hub, creating a trusted destination where IT practitioners, administrators, security and governance leaders, and other customer stakeholders can access practical expertise, learn from peers, engage with AvePoint experts, and share feedback. \nThis role owns customer user groups, virtual labs, technical office hours, online community engagement, peer-learning programmes, and technical advisory councils. It will establish a scalable, high-quality engagement model for AvePoint’s long-tail customer base, while creating structured opportunities for strategic customers to influence product direction, customer experience, and technical enablement. \nWorking with Customer Success, Product, Support and Product Marketing, the role turns customer needs and feedback into peer learning, practical enablement, product insight, and measurable adoption outcomes. \nThis is a post-sale growth role, not simply forum moderation or event delivery. It is designed to strengthen product adoption, customer health, retention, and expansion readiness. \nWhat you will do \n Build and launch the community \nLaunch and grow AvePoint’s online customer community hub as a trusted destination for learning, peer connection, technical guidance, and customer feedback. \nDefine the community strategy, value proposition, operating model, engagement calendar, governance, and success measures. \nCreate scalable member journeys that recruit, deepen adoption, and re-engage customers across AvePoint’s global customer base. \nConnect the community experience with AvePoint Learn, technical resources, Support, customer communications, and product education. \n Drive adoption and customer value \nDeliver customer user groups, virtual labs, technical office hours, product clinics, peer-learning sessions, and technical advisory councils. \nTurn customer questions, adoption barriers, and support themes into practical learning experiences, content, and community programmes. \nWork with Customer Success, Product and Product Marketing to prioritise customer needs and high-value use cases. \nUse community engagement and learning signals to identify expansion signals opportunities \n Capture insight and support growth \nCreate structured feedback loops that capture customer needs, sentiment, technical challenges, product feedback, and expansion use cases. \nGather and relay customer feedback trends to Product and Product Marketing to inform roadmap decisions. \n Programs you will manage: \nOnline community \nUser groups \nPeer-to-peer exchange program \nVirtual labs and technical office hours \nTechnical advisory council \nPreview Programs recruitment and ongoing engagement, partnering with Customer Success, Product Marketing and Product Team. \nWhy join AvePoint \nYou will have the opportunity to establish a new and high-impact post-sale growth capability at AvePoint. Rather than inheriting a mature community programme, you will shape the strategy, build the online hub, define the customer experience, establish the operating model, and create the programmes that make it valuable. \nBenefits we offer: \nCompetitive market-based compensation \nWork-life balance through a remote working model\nCareer progression and internal mobility opportunities\nEUR 1.000,00/Year towards our Tuition Reimbursement Program \nEmployee Referral Program \nCorporate Donation Matching Program\nRestaurant Vouchers\nCompany sponsored events / regular team building events\n30 PTO/Year, plus all public holidays and access to AvePoint holidays!\nFlexible Public Holiday Policy\n... and much more! \nAvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities. \nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.\nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":5662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-22T09:50:51Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":145,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/avepoint-customer-community-manager","json_url":"https://alion.io/job/avepoint-customer-community-manager.json","meta":{"generated_at":"2026-10-25T04:46:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-customer-community-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-customer-community-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-customer-community-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-customer-community-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-customer-community-manager"}]}