{"id":2064809,"url":"https://alion.io/job/avepoint-customer-success-engineer-uk","title":"Customer Success Engineer, UK","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":276,"ghost_share":0.283,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":136,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"Salesforce","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-01-08T05:21:38Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T05:51:53Z","board_verified":true,"closed_at":null,"days_open":277,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":277},"description":"About AvePoint:\nAvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SI, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. \nAt AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!\nWhat will you be doing?\nThe Customer Success Engineer serves as a strategic technical resource to our Customer Success Team. The CS Engineer works hand in hand with the Customer Success Team on Customer engagements to assist in adoption, enablement, configurations, technical recommendations, and utilization advice. \nResponsibilities will include:\nWork as part of a team to respond to digital customer engagement strategies, including but not limited to technical product health checks, 30/60/90 daytime to value customer engagements throughout onboarding stage, and “call to action” response from Gainsight workflows. This will involve cold outreach to customers via phone and email. \nProactively engage customers via outbound outreach who are displaying low product adoption and work with said customers to help deploy value-add use cases. \nIdentify customers that have responded to NPS and CSAT surveys with low sentiment scores and engage those customers to identify and rectify the reason for low sentiment. \nProvide advice and best practice recommendations for Customers to overcome challenges and meet business needs leveraging our solutions through virtual workshop sessions or inbound support tickets (General enquiries only).\nConduct functionality and logic investigations to ensure solutions will meet Customer needs. \nAct as an internal technical post-sales resource for our Sales Team including answering technical questions, providing functionality advice and strategic insight. \nRecognizing and understanding Account strategy to provide meaningful recommendations. \nLead Customer workshop sessions maintaining a high degree of cohesion and forward thinking. \nManage At-Risk Clients via proactive engagement with customer and internal alignment. \nIdentify potential product needs to be shared as lead with sales team. \nContribute to / participate in the creation of customer facing content which help promote and influence customers’ deployment and/or further adoption of the AvePoint Confidence Platform, including but not limited to “How-To” videos, use case blogs, design documents, functional specifications, etc. \nOK, I’m interested… is this the job for me? \nYou serve as a technical resource for our Customer Success Team which means you will need in-depth technical knowledge as well as strong communication skills. You will work closely with our Customer Success Managers and our Sales Team on specific Customers as well as other departments and will need to demonstrate high levels of professionalism both internally and externally. \nOther qualities of a good fit for this role:\nBA/BS Degree (Computer Science/Engineering majors preferred) with 2-3 years of work experience in a technical field \n2+ years of technical software support or help desk experience \nExcellent communication, organization, presentation, and stakeholder management skills \nComfortable making outbound phone calls \nAbility to work individually and utilize resources effectively to overcome challenges \nMotivation to learn and adapt in a fast-paced environment \nAmenable to a hybrid work arrangement (2 days remote and 3 days onsite per week) and comfortable working a mid-shift schedule (UK time)\nKnowledge in the following areas:\nUnderstanding of Microsoft SharePoint and Microsoft365 architecture, components, and configurations \nUnderstanding of AvePoint Online Services (AOS) components, configurations and typical use cases \nFamiliarity with Microsoft SQL and networking technologies (TCP/IP, DHCP, DNS, Active Directory, SMTP and DHCP technologies) \nExperience testing and performing updates to a live Production environment\nCompetency in end-to-end functionality testing \nAbility to install, configure and troubleshoot Windows Server \nUnderstanding of data governance, compliance, and protection \nKnowledge on an enterprise content management system is preferable \nWhat’s in it for you?\nHMO coverage from day 1 of employment (plus 2 free dependents)\nGroup life insurance (upon regularization)\nWellness Reimbursement Program (upon regularization)\nPaid annual and sick leaves (convertible into cash)\nPaid compassionate leave (5 days)\nEmployee Dedication Award (years of service)\nEmployee Referral Bonus Program\nPromoting diversity and inclusion\nBusiness Travel Opportunity (Top Performers)\nHybrid Working Arrangement (3 days onsite & 2 days' work-from-home)\nCompetitive compensation package, Performance bonuses/incentives\nCareer growth & advancement opportunities\n *Terms and conditions apply\nAvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.\nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":6180,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-08T03:22:14Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.408,"p_room":0.28,"age_days":277,"expected_fill_days":136,"reasons":["conf:1","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/avepoint-customer-success-engineer-uk","json_url":"https://alion.io/job/avepoint-customer-success-engineer-uk.json","meta":{"generated_at":"2026-10-12T09:20:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-customer-success-engineer-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-customer-success-engineer-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-customer-success-engineer-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-customer-success-engineer-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-customer-success-engineer-uk"}]}