{"id":1215109,"url":"https://alion.io/job/avepoint-customer-success-specialist","title":"Customer Success Specialist","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":275,"ghost_share":0.247,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":150,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":102000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-25T06:49:06Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T09:47:05Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":25},"description":"About the Role\nWe are seeking a proactive and customer-focused Customer Success Specialist to join our Australia and New Zealand Customer Success team.\nIn this role, you will manage a portfolio of customers across the ANZ region, helping them maximise the value of their investment in AvePoint solutions. You will work closely with customers to drive product adoption, improve customer health, identify risks early, and uncover opportunities for expansion.\nThis is an excellent opportunity for someone who enjoys learning cloud technologies, building customer relationships, delivering value-driven engagements, and contributing directly to customer retention and growth.\nKey Responsibilities\nCustomer Engagement & Success Management\nManage a portfolio of customers across Australia and New Zealand, with a primary focus on long-tail and mid-market accounts.\nBuild trusted relationships with key customer stakeholders through regular and proactive engagement.\nConduct customer check-ins, business reviews, product walkthroughs, and adoption discussions.\nHelp customers understand and realise the value of AvePoint solutions throughout their lifecycle.\nProduct Adoption & Value Realisation\nConduct health checks and provide recommendations to improve adoption and business outcomes.\nDeliver best practice guidance to help customers maximise their investment in AvePoint products.\nDrive customer awareness of new features, product enhancements, and relevant solution capabilities.\nCustomer Risk Management\nProactively identify at-risk customers and develop success plans to improve customer outcomes.\nWork closely with customers to address adoption, technical, or business challenges before they impact renewal outcomes.\nRetention & Growth\nSupport customer retention initiatives and renewal success through ongoing engagement and value demonstration.\nIdentify expansion, cross-sell, and upsell opportunities based on customer needs, usage trends, and business objectives.\nPartner with Sales, Customer Success Managers, and Account Executives to support growth opportunities.\nCross-Functional Collaboration\nCollaborate closely with Global Support, Product Management, Engineering, Professional Services, and other internal teams.\nServe as the voice of the customer by sharing customer feedback, product challenges, and enhancement requests.\nContribute to customer success programmes, process improvements, and team initiatives.\nQualifications & Experience\nRequired\n3+ years of technical experience in Customer Success, Customer Support, SaaS, or a related customer-facing role, ideally within a SaaS or cloud technology company.\nStrong relationship-building, communication skills, problem-solving and organisational skills\nAbility to manage multiple customer engagements simultaneously.\nExperience working with customer usage data, adoption metrics, or customer health indicators.\nAbility to communicate effectively with both technical and business stakeholders.\nWorking knowledge of Microsoft 365, e.g., Microsoft Teams, SharePoint, Power Platform, or data protection and governance solutions.\n(preferred) Experience supporting customer renewals, retention, or expansion initiatives.\n(preferred) Familiarity with CRM and Customer Success platforms.\nWhat Success Looks Like\nIn this role, you will:\nIncrease customer adoption across your portfolio through proactive engagement.\nImprove customer retention and renewal outcomes, by helping customers realise measurable business value from their AvePoint investments.\nReduce customer risk through proactive engagement and intervention.\nDeliver a consistently positive customer experience.\n\nWhy Join Us?\nAt AvePoint, we help organisations modernise the digital workplace, secure and govern their data, and accelerate digital transformation. You'll be joining a high-performing Customer Success team that is passionate about helping customers achieve their goals while developing your career in a fast-growing global SaaS business.\nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":4141,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-25T07:56:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":25,"expected_fill_days":150,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/avepoint-customer-success-specialist","json_url":"https://alion.io/job/avepoint-customer-success-specialist.json","meta":{"generated_at":"2026-10-21T12:25:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-customer-success-specialist"}]}