{"id":1401377,"url":"https://alion.io/job/avepoint-partner-program-operations-manager","title":"Partner Program Operations Manager","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":276,"ghost_share":0.283,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":136,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-28T12:21:41Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-11T23:00:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":12},"description":"PARTNER PROGRAM OPERATIONS MANAGER \nAbout AvePoint\nAvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments - so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.\nRole Summary \nWe are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems, processes, and data. \nThis role acts as the operational backbone of the partner ecosystem, ensuring that program design is translated into scalable, efficient, and auditable execution within the Partner Portal (PRM), CRM, and integrated platforms. You partner closely with program leadership, CRM administration, product teams, and external vendors to drive system integrity, process consistency, and operational excellence. \nThis is an experienced individual contributor role. You serve as the primary expert for partner systems, workflows, and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it. \nWhat This Role Is vs. Is Not \n\nThis Role IS \n\nThis Role IS NOT \n\nThe operational backbone of the partner program across PRM, CRM, and integrations \n\nA program strategy designer or partner program owner (that's channel leadership) \n\nThe primary expert and go-to owner for the Partner Portal (PRM) \n\nA CRM administrator (you partner with CRM admins, you are not one) \n\nThe translator of business requirements into workflows and system configurations \n\nA software developer (you define requirements developers build against) \n\nThe owner of data integrity and governance between CRM and PRM \n\nA dashboard or reporting analyst \n\nAn experienced individual contributor and project manager for partner systems \n\nA people manager or team lead \n\nCore Responsibilities \nPartner Portal & PRM Operations (40% of Role) \nYou own the day-to-day operation, governance, and evolution of the Partner Portal and PRM. \nOwn daily operation and governance of the Partner Portal: lifecycle, user experience, and audit readiness \nCoordinate and own the release of new content on the Partner Portal \nSupport Partner Program changes through clear operational guidance \nAct as the go-to expert for anything related to the Partner Portal or PRM \nServe as Project Manager on all initiatives around the Partner Program and related systems \nData Integrity & Systems Governance (25% of Role) \nEnsure data integrity between CRM and PRM, including field mapping accuracy and active ownership \nEnforce governance rules on field values \nRun large-scale data hygiene activities and operational clean-ups \nPartner with CRM admins on structural changes and data consistency \nManage operational aspects of integrations \nWorkflow Configuration & Technical Translation (20% of Role) \nTranslate business requirements into technical descriptions and workflow designs that account for system configurations and dependencies, serving as the basis for developers \nConfigure, test, and maintain workflows \nIdentify and resolve workflow failures or inconsistencies \nOperationalize global incentives into system workflows and processes, ensuring consistent execution \nCoordinate with internal stakeholders and vendors \nEnablement, Communication & Reporting (15% of Role) \nPrepare, run, and support enablement sessions and content \nPrepare and execute communication for system changes internally and externally \nBuild and maintain process documentation aligned with actual system behavior \nSupport forecasting and prepare program performance reporting \nPrimary KPIs \n\nKPI \n\nDefinition \n\nTarget \n\nFrequency \n\nCRM-PRM Data Integrity \n\n% of records with accurate field mapping and values \n\n≥95% \n\nMonthly \n\nPortal Content Release SLA \n\n% of content releases delivered on schedule \n\n≥90% \n\nMonthly \n\nWorkflow Reliability \n\n% of workflows running without failure or manual correction \n\n≥95% \n\nMonthly \n\nAudit Readiness \n\n% of portal governance checks passing audit \n\n100% \n\nQuarterly \n\nIncentive Operationalization \n\n% of global incentives executed correctly in-system \n\n≥95% \n\nPer program \n\nSystem changes communicated and user guides updated before release \n\n% of defined change management activities \n\n100% \n\nPer change \n\nPartner program reports delivered on time \n\n% of recurring and ad-hoc reports provided \n\n100% \n\nQuarterly \n\nSecondary KPIs \n\nKPI \n\nTarget \n\nProcess documentation coverage \n\n100% of active workflows \n\nRecurring enablement session completion \n\n≥80% \n\nStakeholder satisfaction \n\n≥4.5/5 \n\nData clean-up cycle time \n\nDecreasing trend \n\nIntegration issue resolution time \n\nWithin defined SLA \n\nRequired Skillset:\nMinimum 5 years of experience in operational or project management roles \nHands-on experience with PRM, CRM, or similar system-driven environments \nStrong ability to translate business requirements into workflows and system configurations \nExperience managing data integrity, governance, and process optimization \nProven ability to work cross-functionally with technical and non-technical stakeholders, including vendors, on a global level \nStrong problem-solving skills with attention to detail and ability to troubleshoot system and process issues \nEffective communication skills, including experience delivering enablement and creating operational documentation \nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy 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