{"id":1676049,"url":"https://alion.io/job/avepoint-salesforce-administrator-2","title":"Salesforce Administrator","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":276,"ghost_share":0.297,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":128,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Apex","optional":true},{"name":"CI/CD","optional":true},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2025-09-22T05:09:42Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-04T23:56:50Z","board_verified":true,"closed_at":null,"days_open":377,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":376},"description":"About AvePoint: \nBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.\nAt AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!\nJob Summary\nWe are looking for a Salesforce Administrator to configure, maintain, support, and continuously improve our Salesforce platform for enterprise and government clients. The successful candidate will serve as the first line of support for Salesforce-related issues, assisting users, troubleshooting system errors, and ensuring smooth daily operations. They will also work closely with business stakeholders to gather requirements, configure the Salesforce environment accordingly, and deliver enhancements that maximize business value.\nWork with stakeholders to gather, analyze, and document business requirements related to Salesforce.\nConfigure standard and custom Salesforce objects, fields, page layouts, record types, workflows, approval processes, and validation rules.\nDevelop and maintain reports and dashboards to support business operations and decision-making.\nAdminister user access, roles, profiles, permission sets, and data visibility.\nManage sandbox environments, support data imports/exports, and assist with data quality initiatives.\nMonitor platform performance and proactively identify areas for improvement.\nSupport end-users by providing training, documentation, and troubleshooting while serving as the primary representative for project-specific customer technical inquiries.\nTake ownership of issues through to resolution, ensuring adherence to SLAs for response and resolution times, and perform thorough troubleshooting and root cause analysis of technical problems.\nCollaborate with developers and external vendors to support integration and enhancement efforts, while managing and tracking change requests, bug fixes, system update deployments, and related documentation.\nEnsure configurations and changes align with best practices and comply with governance policies.\nPrepare statistical reports and present them effectively during weekly and monthly progress meetings with clients.\nRequirements:\nMinimum Diploma in Information Technology, Computer Science, or Computer Engineering.\nPreferably more than 1 year of experience in the IT industry managing large-scale application support, and a strong technical development background with experience across the full project lifecycle.\n3+ years of experience as a Salesforce Administrator.\nSalesforce Administrator (ADM-201) certification required.\nStrong hands-on experience with Salesforce configuration (Sales Cloud, Service Cloud, or Experience Cloud).\nExperience creating workflows, validation rules, process builder flows, and automation tools.\nAbility to create meaningful reports and dashboards for various business functions.\nA highly energetic and motivated team player with strong communication skills, comfortable working with both technical and non-technical stakeholders.\nProactively customer-focused, and confident in engaging directly with clients and vendors, able to perform effectively under tight timelines and pressure while contributing to the digital transformation journey.\nExperience supporting end-user training, adoption, and platform governance\nFamiliarity with data management tools such as Data Loader or Data Import Wizard.\nUnderstanding of platform security and sharing models.\nProficient in communicating with English both verbally and in writing.\nProficiency in Mandarin is a plus.\nCertifications:\n Required: Salesforce Administrator (ADM-201)\nPreferred: Advanced Administrator, Platform App Builder, or any Consultant-level certifications.\nPreferred Qualifications:\nExperience in public sector or compliance-driven environments.\nExperienced in working on projects using the Agile methodology and leveraging CI/CD pipelines.\nKnowledge of declarative tools such as Flow, Assignment Rules, and Omni-Channel Routing.\nBasic understanding of Apex, SOQL, and Salesforce integration principles.\nExperience with change management, release planning, or DevOps tools for Salesforce.\nExperience in Software Development and Microsoft SQL Server will be an advantage. \nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":5093,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-02T08:34:45Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long 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