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This role ensures system stability, supports business users, assesses technical feasibility for enhancement requests, and drives continuous improvement in CRM processes and data management.\nKey Responsibilities\nPlatform Administration & Operations\nEnsure system availability, performance, and data integrity within Salesforce\nManage users, roles, profiles, permission sets, and access controls\nPerform routine system maintenance, including data quality checks, backups, and updates\nMonitor and troubleshoot system issues, including integrations, workflows, and automation errors\nCoordinate with internal teams and vendors for system enhancements, patches, and issue resolution\nUser Support & Enablement\nAct as the subject matter expert (SME) for Salesforce functionalities and best practices\nProvide day-to-day support to business users, including issue resolution and request handling\nConduct user training and onboarding sessions on Salesforce usage and features\nTranslate business requirements into system configurations and solutions\nConfiguration & Customization\nConfigure and maintain objects, fields, validation rules, workflows, flows, and page layouts\nSupport process automation using tools such as Flow and Process Builder\nManage reports and dashboards to support business insights and decision-making\nFeasibility Assessment & Solution Advisory\nAssess enhancement requests for technical feasibility within Salesforce\nProvide solution recommendations, effort estimation, and highlight potential constraints\nCollaborate with developers or architects for more complex customizations and integrations\nData Management & Governance\nMaintain data quality, consistency, and security standards\nSupport data migration, cleansing, and deduplication activities\nEnsure compliance with internal policies and data governance practices\nDocumentation & Continuous Improvement\nMaintain documentation of system configurations, processes, and changes\nIdentify opportunities to improve system efficiency and reduce manual processes\nStay updated on Salesforce releases and recommend new features where applicable\nRequired Skills & Experience\nProven experience as a Salesforce Administrator\nStrong understanding of Salesforce configuration (objects, fields, workflows, flows, security model)\nExperience in user management, reporting, and dashboard creation\nKnowledge of integrations and data management best practices\nStrong troubleshooting and problem-solving skills\nGood stakeholder communication and ability to translate business needs into system solutions\nDesirable Attributes\nSalesforce Administrator certification (preferred)\nExperience working in cross-functional teams\nProactive mindset with a focus on process improvement\nAbility to work independently and manage multiple priorities\nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy 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