{"id":188033,"url":"https://alion.io/job/avepoint-support-engineer-johor-bahru","title":"Support Engineer (Johor Bahru)","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":275,"ghost_share":0.247,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":150,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johor Bahru, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-10T05:44:27Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-21T09:47:05Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":103},"description":"Overview \nWe are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.\nWhat will you be doing? \nAs a Support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing. \nYour responsibilities will include: \nBeing a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.\nEnsure customer satisfaction in Project Support and Maintenance\nCollect information and perform deep-dive analysis, diagnosis, and troubleshoot.\nCommit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues\nCommunicate efficiently with the customer and the Internal R&D team on the bug fixes needed.\nManages the status of issues raised and ensure they are resolved effectively in a timely manner.\nContinually evaluate existing processes to streamline and enhance customer support activities.\nManage and keep tracks of change requests, bug fixes status and system updates deployments documentations.\nPrepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.\nPrepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.\nConduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.\nOK, I’m interested… is this the job for me? \nWe look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. \nOther qualities that you’ll need to be a fit for this role include: \nMin Diploma in Information Technology/Computer Science/ Computer Engineering\nPreferably > 1 year experience in IT Industry managing large-scale applications support\nPro-active, customer-focused, and comfortable dealing with clients/vendors directly.\nExcellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.\nHighly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey\nGood interpersonal skills, resourceful, take ownership\nOrganized, meticulous, and able to work independently\nStrong analytical and troubleshooting skills\nDelivered B2B services effectively and efficiently, aware of service management preferred.\nPreference given to vendor-based software delivery experiences.\nExperience in Software Development and Microsoft SQL Server will be an advantage\nAble to converse with mandarin speaking clients.\nEducation: Bachelor's degree or above.\nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":3548,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-02T01:48:41Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.756,"p_room":0.72,"age_days":103,"expected_fill_days":150,"reasons":["conf:0","velocity","win:mid","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/avepoint-support-engineer-johor-bahru","json_url":"https://alion.io/job/avepoint-support-engineer-johor-bahru.json","meta":{"generated_at":"2026-10-21T11:56:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-support-engineer-johor-bahru"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-support-engineer-johor-bahru"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-support-engineer-johor-bahru"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-support-engineer-johor-bahru\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-support-engineer-johor-bahru"}]}