{"id":1047698,"url":"https://alion.io/job/avepoint-technical-account-manager-2","title":"Technical Account Manager","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":275,"ghost_share":0.247,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":150,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States","Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GCP","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-03-06T21:56:06Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T04:01:10Z","board_verified":true,"closed_at":null,"days_open":227,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":227},"description":"Overview \nDo you have passion for customer satisfaction and the skills to support a complex technical environment? Does the idea of being the trusted technical advisor excite you? We’re looking for someone who can quickly become an expert in delivering exceptional service that nurtures customer retention, fosters platform adoption, and provides prescriptive feedback. \nWhat will you be doing? \nThe Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations through a customer’s product operations lifecycle \nYour responsibilities will include: \nBecoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. \nHelping customers maximize their use of our products by overcoming any challenges throughout implementation and general use. \nPerforming architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions \nPerforming remote or onsite platform integration engagements for existing clients \nDelivering remote or onsite training sessions for clients \nActing as the escalation point and lead conference calls with customers who require experienced handling on sensitive support cases \nManage Account activities and coordinate internal and external support efforts to deliver timely and effective responses. \nDelivering Technical documentation to support customer deployments and expansion efforts. \nPartner with Support, Customer Success, Sales teams to ensure account stability, growth and adoption. \nOK, I'm interested... is this the job for me? \nYou’re the main point of contact for your assigned customers, which means you will need in-depth product knowledge and exceptional troubleshooting skills. You will also act as the trusted advisor to other departments within AvePoint and will need to demonstrate strong follow-through in all your technical queries. \nOther qualities that will make you a fit for this role include: \nBA/BS Degree (Computer Science/Engineering majors preferred) \nDeep understanding of Microsoft 365 architecture\nMinimum 3+ years of work experience in a related technical field. (Ex. technical software support, pre-sales engineering, technical account management) \nExcellent written/verbal communication, organization, presentation, and stakeholder management skills \nAbility to work individually and within a highly collaborative team setting \nWillingness to learn and adapt in a fast-paced environment\nExperience testing and performing updates to a live production environment \nWorking technical knowledge of current software protocols and Internet standards \nCompetence with testing, logging and troubleshooting tools and procedures \nKnowledge of an Enterprise Content Management system \nWhile not required, it’s an added plus if you also have: \nOne or more cloud-related certifications (e.g., MS-900, AZ-900, or Google Cloud Platform credentials).\n\nExperience with scripting (PowerShell) \nFamiliarity with REST API development \nFamiliarity of Google Cloud Platform (GCP)\nThe Salary Range for this role is $75,000 - $100,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range. \nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":4024,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-18T22:25:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 2","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":2,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.65,"p_room":0.36,"age_days":227,"expected_fill_days":150,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/avepoint-technical-account-manager-2","json_url":"https://alion.io/job/avepoint-technical-account-manager-2.json","meta":{"generated_at":"2026-10-20T08:20:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-technical-account-manager-2"}]}