{"id":2956031,"url":"https://alion.io/job/avepoint-technical-account-manager-3","title":"Technical Account Manager","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":275,"ghost_share":0.247,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":150,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Jersey City, United States","Richmond, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-03-06T21:56:07Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T03:20:18Z","board_verified":true,"closed_at":null,"days_open":229,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":229},"description":"About AvePoint: \nBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com. \nAt AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! \nOverview \nDo you have passion for customer satisfaction and the skills to troubleshoot in a complex technical environment? Does the idea of providing guidance and mentorship to junior Support Engineers motivate you? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that nurture customer retention, fosters technical growth in support, and improves product reliability. \nWhat will you be doing? \nThe Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in the successful platform integrations and account management to provide existing customers with technical recommendations through the customer’s product operations lifecycle. In addition, the TAM will provide Tier III support for accounts and cases which need sensitive technical care. \nYour responsibilities will include: \nLeading as the technical account manager on enterprise level clients to coordinate support efforts and organize solution delivery. \nMaintaining customer technical account portfolio to provide technical guidance and recommendation \nFulfilling onsite and remote workshops, consultancy, conception, delivery and training projects based on customer needs \nPerforming long-term engagements to maintain current and future needs of our customers \nPerforming remote or onsite professional service and platform integration engagements for existing clients \nBecoming an expert in the features, benefits of our applications \nAligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs \nOK, I'm interested... is this the job for me? \nWe are looking for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. \nOther qualities you’ll need to be a fit for this role include: \nUniversity Degree (Computer Science/Engineering majors preferred) \nExcellent customer facing written/verbal communication, organization, presentation, and project management skills \nWorking experience with Microsoft SharePoint administration, configuration and installation \nWorking experience with Office 365 administration and configuration \nUnderstanding of the differences between the SharePoint versions \nWorking knowledge of current and former versions of Microsoft SQL Server and cluster \nMust be able to install, configure, and maintain current and former versions of Windows Server, IIS and SQL Server and how these software components integrate with SharePoint \nWorking knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies \nAbility to work individually and within a highly collaborative team setting \nWillingness to learn and adapt in a fast-paced environment \nThe Salary Range for this role is $75,000 - $100,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range. \nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice. \nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":4827,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-20T21:30:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 2","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":2,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.65,"p_room":0.36,"age_days":228,"expected_fill_days":150,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/avepoint-technical-account-manager-3","json_url":"https://alion.io/job/avepoint-technical-account-manager-3.json","meta":{"generated_at":"2026-10-22T06:07:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-technical-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-technical-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-technical-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-technical-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-technical-account-manager-3"}]}