{"id":188137,"url":"https://alion.io/job/avepoint-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":95172,"name":"AvePoint","domain":"avepoint.com","url":"https://alion.io/company/avepoint-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":283,"ghost_share":0.251,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":150,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain","Milan, Italy"],"countries":["ES","IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":293},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Google Workspace","optional":true},{"name":"SharePoint","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-06-26T12:38:06Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T23:19:48Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":122},"description":"About the position: \nThe Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers. \nKey responsibilities:\nDeveloping business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals\nDeveloping and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers\nMaintaining customer technical account portfolio to provide technical guidance and recommendation\nAligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs\nDetermining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data\nWorking closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction\nShepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.\nIdentifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy\nPursuing strategy of goal attainment to rectify any hurdles and steer client towards success\nBecoming an expert in the features and benefits of our applications\nDelivering web-based and/or onsite product overviews and training sessions for clients\nConduct basic technical consultancy with clients regarding AvePoint Products\nOK, I'm interested... is this the job for me?\nWe look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.\nWhat you will bring to our team: \nFluent or business proficient in Italian and English\nSeveral years of experience in a technical consulting role such as technical account management or technical business analysis\nStrong customer satisfaction, customer service, adoption, and retention experience\nExcellent written/verbal communication \nStrong organization, presentation, and project management skills\nAbility to work individually and within a highly collaborative global team setting\nWillingness to learn and adapt in a fast-paced environment\nStrong experience in communicating with different stakeholders and decision makers, both internally and externally\nExpert at customer relationship management\nAdvanced ability to understand business objectives through requirements gathering and analysis\nKnowledge in the following technical areas are a plus:\nUnderstanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies\nAny M365, Azure or Microsoft Certifications\nWorking knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies\nOther cloud knowledge like Google workspace, Amazon Web Services\nAvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities. \nAny personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.","description_format":"text","description_chars":4210,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Italian","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-02T01:48:41Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.747,"p_room":0.6,"age_days":122,"expected_fill_days":150,"reasons":["conf:0","velocity","win:late","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/avepoint-technical-customer-success-manager","json_url":"https://alion.io/job/avepoint-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-28T03:51:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95172},"rest":"https://alion.io/mcp/rest/get_company?id=95172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favepoint-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favepoint-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favepoint-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avepoint-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favepoint-technical-customer-success-manager"}]}