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In this role, you will focus on providing excellent customer experiences centered on great technical support to our managed service customers worldwide. You will help our customers along their security journey through research, diagnoses, troubleshooting, and resolution of security tool related issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware including Microsoft XDR, Sentinel, SentinelOne and cloud environments in Azure and AWS.\nResponsibilities:\nProvide technical guidance / recommendations to clients to enhance their overall security posture within the managed products. Handles daily proactive maintenance and reactive troubleshooting/repair functions. \nProactively monitor technical issues pertaining to the services provided for the client and make recommendations to reduce the risk/impact of similar future problems. Monitors health of security systems. \nUtilize SIEM and other tools to assist in network investigations, including firewalls, IDS/IPS and network and system monitoring toolsets. \nPerform post mortem analysis on logs, traffic flows, and other activities to identify malicious activity. \nResearch, develop, and stay current on testing tools, techniques, and process improvements in support of security tools and incident response. \nProactively work with clients in the management of technical issues as well as planning, implementation, skills and knowledge transfer on services provided. \nQualifications for Success:\n3+ years experience in an Engineering or similar role in Cyber Security. \nExperience with security tool application, server, and networking support. \nExperience troubleshooting performance and application-based issues on Windows and Linux environments. \nSome automation or scripting experience with Regex and PowerShell. \nExperience with Kusto Query Language (KQL). \nExperience with Prometheus and Grafana. \nMicrosoft Certifications (AZ500,MS500, SC200, SC100) preferred. \nExposure to MITRE and familiar with TTPs(Tactics Techniques and Procedures). \nAbility to create internal documentation including architectural diagrams. \nFamiliarity with cloud administration best practices and principles in AWS and(or) Azure. \nIn-depth understanding of networking concepts and technologies. \nExperience using enterprise ticketing systems such as ServiceNow. \nExcellent problem solving and communication skills. \nAbility to provide step by step technical help via phone, remote session, and email. \n#LI-CS1","description_format":"text","description_chars":2604,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Incident Response","Security Operations"],"lifecycle":[{"event":"open","at":"2026-08-19T21:10:05Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":0.9,"age_days":57,"expected_fill_days":147,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avertium-cybersecurity-engineer-microsoft","json_url":"https://alion.io/job/avertium-cybersecurity-engineer-microsoft.json","meta":{"generated_at":"2026-10-16T21:19:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7184},"rest":"https://alion.io/mcp/rest/get_company?id=7184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favertium-cybersecurity-engineer-microsoft"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favertium-cybersecurity-engineer-microsoft"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favertium-cybersecurity-engineer-microsoft"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avertium-cybersecurity-engineer-microsoft\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favertium-cybersecurity-engineer-microsoft"}]}