Senior Customer Service Executive

Avery Dennison Corporation • Manufacturing • Advanced Materials • Bachelor's Degree • 1 day ago
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Salary
≈ $47k – $107k per year (Estimated)
Location
In office (Bekasi)
Seniority
Middle · 2+ years exp
Employment
Full-Time
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Avery Dennison Corporation

Avery Dennison is an American materials science company whose predecessor invented the self-adhesive label in 1935, and it remains the largest supplier of pressure-sensitive label materials in the world. Its more interesting recent business is intelligent labels: radio frequency identification tags applied to individual items of clothing, food and medical supplies, which let a retailer or hospital know what it actually has rather than what its records claim. Headquartered in Mentor, Ohio and listed on the New York Stock Exchange, it supplies materials to converters and printers rather than selling finished labels to end users.
averydennison.com • HQ: Mentor, United States • Advanced Materials • Sensors • Manufacturing • Packaging & Labeling • 5000+ employees • Est. 1935

ABOUT AVERY DENNISON

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in nearly 60 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

ABOUT YOUR ROLE:

You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction.

YOUR RESPONSIBILITIES WILL INCLUDE:

  • Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times.

  • Actively promote and support customers to use MyAD Portal and EDI.

  • Bi-weekly indent summary update to customers.

  • Be able to provide product and quality information and excellent response to customers.

  • To ensure sample requests from customers are fulfilled.

  • Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.

  • Handle enquiries on compliance requests.

  • Coordinate clearing aging samples, slow-move inventory, and write-off requests.

  • Attend meetings for process improvements.

  • Other admin / non-direct sales tasks as required.

WHAT WE WILL BE LOOKING FOR IN YOU:

  • Diploma or Bachelor’s Degree in any related fields

  • 2+ years experience in customer service.

  • Hands-on experience in order processing via systems.

  • Experience in attending to Customer’s query and requests via email and phone.

  • Detail-oriented with good communication and interpersonal skills to work with all levels.

  • Self-initiated and able to work effectively to meet the deadlines

  • Good team player and service-minded

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

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