{"id":3677380,"url":"https://alion.io/job/avery-dennison-customer-service-representative-1-year-contract","title":"Customer Service Representative (1-Year Contract)","company":{"id":4574,"name":"Avery Dennison","domain":"averydennison.com","url":"https://alion.io/company/avery-dennison","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":47,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T11:31:47Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T17:22:39Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"We are seeking a Customer Service Representative to join our Commercial team on a fixed-term contract for 12 months, in an onsite-to-hybrid role (1 day/week in the office). The successful candidate will be responsible for managing customer accounts, ensuring complete order fulfillment, and advocating for customer requirements to enhance satisfaction and operational responsiveness. This role is essential in maintaining accurate records and proactively communicating supply chain solutions.\nKey Responsibilities\nManage customer accounts with regard to order processing, order tracking, delivery schedules, and complete order fulfillment.\nUtilize computer systems to document customer inquiries and maintain accurate records of order status and progress.\nAddress and resolve customer complaints in a professional and diplomatic manner.\nIdentify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.\nCommunicate supply chain challenges proactively and present viable alternative solutions to customers.\n Minimum 2 years of professional experience in customer service or a related discipline, ideally in the textile industry.\nProficiency in Turkish and English, with strong written and verbal communication abilities.\nDemonstrated excellence in data entry and organizational skills.\nAbility to effectively prioritize and manage multiple concurrent tasks and issues.\n What we offer\nA glimpse of the great benefits you can expect:\nFinancial & Health Benefits: We offer Health insurance and various allowances such as Social, Meal, Holiday, Transportation, and Heating allowances, as well as a meal card (or meal voucher).\nTime Off & Vacation: Enjoy a minimum of 16 days of Annual Leave (increases with seniority), and we also provide special paid leaves for important life events.\nContinuous Development: We invest in your growth, offering personalized development plans, access to language courses, and a variety of in-house training.\nFlexible Working & Well-being: Hybrid work options (applicable for most roles).\nCommunity Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.\nWhy join Avery Dennison\nWe are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.\nAt Avery Dennison, we work with the biggest brands in the apparel industry. Our Istanbul site, founded in 2007, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service, Finance, Sales and Global Product Development, offering diverse career paths and opportunities for growth.\nEqual Opportunity Employer\nAvery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at . In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.","description_format":"text","description_chars":4001,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Turkish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Equity","Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Turkey","iso":"TR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-11-03T11:41:46Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.684,"p_room":1,"age_days":8,"expected_fill_days":27,"reasons":["conf:5","stale_co","urgency","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/avery-dennison-customer-service-representative-1-year-contract","json_url":"https://alion.io/job/avery-dennison-customer-service-representative-1-year-contract.json","meta":{"generated_at":"2026-11-12T22:02:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4574},"rest":"https://alion.io/mcp/rest/get_company?id=4574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favery-dennison-customer-service-representative-1-year-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favery-dennison-customer-service-representative-1-year-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favery-dennison-customer-service-representative-1-year-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avery-dennison-customer-service-representative-1-year-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favery-dennison-customer-service-representative-1-year-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3677380}},{"tool":"search_jobs","arguments":{"company":"averydennison.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3677380},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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