{"id":999098,"url":"https://alion.io/job/aveva-senior-enterprise-scada-technical-support-engineer","title":"Senior Enterprise SCADA Technical Support Engineer","company":{"id":3375,"name":"AVEVA","domain":"aveva.com","url":"https://alion.io/company/aveva","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":25,"ghost_share":0,"stale_share":0.56,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"Hyper-V","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-17T09:57:19Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-04T12:23:14Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.\nWe’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.\nIf you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.\nFor more information about our privacy policy and how to manage cookies, visit ourPrivacy Policy.\nJob Title: Senior Enterprise SCADA Technical Support Engineer\nLocation: Sydney Australia\nEmployment Type: Full Time\nThe job\nWe are seeking an experienced Senior Enterprise SCADA Technical Support Engineer to join our global support organisation, helping customers operate, maintain, and expand mission-critical SCADA environments across the energy, utilities, pipeline, water, and industrial infrastructure sectors. This role provides advanced technical support for AVEVA Enterprise SCADA (OASyS) deployments and works directly with customers, engineering, product development, and project teams to resolve complex operational challenges.\nYou'll work with a highly specialised global team supporting some of the world's most critical operational systems. This is an opportunity to develop deep expertise in enterprise SCADA technology, influence product improvements, collaborate with industry-leading customers, and solve technically challenging problems that have real-world impact.\nKey responsibilities\nResolve complex software, system, integration, communications, and performance issues in enterprise SCADA environments.\n\nLead technical investigations, root cause analysis, replication, escalation, and resolution of critical customer incidents.\n\nSupport installations, upgrades, migrations, commissioning activities, and system expansions.\n\nTroubleshoot enterprise SCADA applications, HMI displays, alarm systems, real-time databases, historian integrations, and communications infrastructure.\n\nPartner with Product Development and R&D teams to validate defects, test fixes, and improve product quality.\n\nCreate knowledge base content, technical notes, troubleshooting guides, and best-practice documentation.\n\nAct as a trusted technical advisor to customers operating critical infrastructure systems.\n\nOccasionally travel to client sites.\n\nEssential requirements\nStrong experience supporting enterprise-scale SCADA, industrial automation, or operational technology (OT) environments.\n\nDeep understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission-critical operations.\n\nExperience troubleshooting Windows Server environments, networking, and distributed systems.\n\nExperience with Microsoft Hyper-V administration and backup tasks.\n\nStrong SQL Server knowledge, including querying, troubleshooting, and performance analysis.\n\nExperience with software diagnostics, scripting, or development using technologies such as C#, VB.NET, C++, or similar.\n\nExcellent customer-facing communication, problem-solving, and stakeholder management skills.\n\nAbility to work independently while collaborating effectively across global teams.\n\nDesired skills\nDirect experience with AVEVA Enterprise SCADA, OASyS DNA, Telvent OASyS, or related platforms.\n\nKnowledge of industrial protocols such as DNP3, Modbus, OPC, IEC, and field devices including RTUs and PLCs.\n\nExperience in Oil & Gas, Pipelines, Utilities, Water, Power, or other critical infrastructure industries.\n\nExperience supporting geographically distributed, highly available SCADA systems.\n\nUnderstanding of OT cybersecurity and industrial networking concepts.\n\nStrong administration experience with Microsoft Hyper-V, including virtualisation, clustering, storage, networking, performance optimisation, and disaster recovery.\n\nCommercial at AVEVA\nOur Commercial team, comprisedof over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.\nIf you'repassionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'llfind success and fulfilmentin our Commercial team.\nYou’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition.\nFind out more:https://www.aveva.com/en/about/careers/\nAVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.\n AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.\nCome and join AVEVA to create the transformative technology that enables our customers to engineer a better world.","description_format":"text","description_chars":5856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-17T09:57:19Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.592,"p_room":0.44,"age_days":47,"expected_fill_days":45,"reasons":["conf:11","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/aveva-senior-enterprise-scada-technical-support-engineer","json_url":"https://alion.io/job/aveva-senior-enterprise-scada-technical-support-engineer.json","meta":{"generated_at":"2026-11-04T17:13:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26357,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3375},"rest":"https://alion.io/mcp/rest/get_company?id=3375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faveva-senior-enterprise-scada-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faveva-senior-enterprise-scada-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faveva-senior-enterprise-scada-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aveva-senior-enterprise-scada-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faveva-senior-enterprise-scada-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":999098}},{"tool":"search_jobs","arguments":{"company":"aveva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":999098},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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