{"id":1532720,"url":"https://alion.io/job/aveva-senior-technical-success-consultant","title":"Senior Technical Success Consultant","company":{"id":3375,"name":"AVEVA","domain":"aveva.com","url":"https://alion.io/company/aveva","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":25,"ghost_share":0,"stale_share":0.56,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-04T06:34:25Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","Calgary, Canada","Philadelphia, United States"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T17:00:06Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-04T12:23:14Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"AVEVA is creating software trusted by over 90% of leading industrial companies.\nSalary Range:\nThis pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.\nTitle: Senior Technical Success Consultant\nLocation: Houston, TX; Philadelphia, PA; Calgary\nProduct Area: This role is focusing on candidates with AVEVA Engineering and AVEVA Schematic knowledge and experience.\nFunctional Responsibility:\nUnderstand the customer’s technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.\nInform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, help them make informed decisions.\nIdentify potential configuration or design related issues.\nReview functional capabilities and proposed changes to avoid issues that may impair system performance or stability.\nProvide AVEVA application tuning and performance advice.\nAssess system readiness for upgrade and facilitate upgrade planning.\nAssist customers with the deployment of major version upgrades and adoption of new technology.\nDeliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.\nSupport resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM and AM.\nDeliver Success Accelerators and Training Offerings related to customers primary technology.\nProvide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.\nDocument and formally propose product enhancements or improvements to AVEVA products.\nDiagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.\nProvide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.\nSuccess Measures:\nAdoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving TAS interactions.\nCustomer satisfaction for customers receiving TAS and CES interactions.\nTAS revenue growth for customers receiving TAS and CES interactions. \nSkills & Qualifications\nDetailed understanding of how their primary technology is applied in the customer’s industry, including customer KPI’s and typical outcomes.\nEffective communicator provides empathetic direction to customer (and AVEVA) on best course of action.\nActive listener who can join the dots between what would benefit the customer and how AVEVA can assist.\nComfortable with best practices in situations involving high levels of complexity.\nBachelor level degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering.\n5+ years performing technical support for AVEVA software of their specialty.\nAND/OR\n5+ years* creating solutions with AVEVA products.\n5+ years* technical project management or technical lead engineering experience implementing AVEVA software solution projects.\n5+ years* technical pre-sales consultancy with AVEVA products\n5+ years* solution support engineer with AVEVA products\n*(in absence of a degree, at least 8 years of experience will be required)\nValid Passport is required.\nExcellent software technology acumen\nExpert level domain knowledge for which they are qualified.\nStrong leadership, customer service, and interpersonal relationship skills\nSolid oral, written, presentation, and communication skills.\nFamiliar with infrastructure environments related to AVEVA software deployments.\nAbility to work as part of a team to solve problems and share best practices.\nAbility to set priorities and manage multiple activities.\nExperience working with C-level executives, a plus.\nA background in architectures and enterprise-wide design methodologies, a plus\nWilling and able to travel for up to 20%.\nCommercial at AVEVA\nOur Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.\nIf you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.\nFind out more: https://www.aveva.com/en/about/careers/\nUSA Benefits include:\nFlex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.\nIt’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.\nFind out more: aveva.com/en/about/careers/benefits/\nHybrid working\nWe work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.\nHiring process\nInterested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.\nFind out more: aveva.com/en/about/careers/hiring-process\nAbout AVEVA\nAVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.\nWe are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/\nFind out more: aveva.com/en/about/careers/\nAVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.\nAVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. 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