{"id":202402,"url":"https://alion.io/job/aveva-tech-support-engineer-4","title":"Tech Support Engineer","company":{"id":3375,"name":"AVEVA","domain":"aveva.com","url":"https://alion.io/company/aveva","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":23,"ghost_share":0,"stale_share":0.565,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":32},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"MS SQL","optional":true},{"name":"SQL","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-04T18:12:06Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-22T02:39:24Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.\nWe’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.\nIf you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.\nFor more information about our privacy policy and how to manage cookies, visit ourPrivacy Policy .\nTechnical Support Engineer - Calgary, Alberta, Canada\nFull Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift)\nThis is an entry-level position intended for individuals with some experience triaging, reproducing, and resolving complex application issues related to products, product configurations, and custom code developed and delivered to customers.\nKey responsibilities\nServe as a Technical Support Engineer/Analyst, providing support for all product technical issues.\n\nPerform triage, troubleshooting, testing, analysis, and diagnosis of product-related issues, including custom applications and integrations.\n\nDocument all activities, findings, and resolutions thoroughly within the case management system.\n\nProvide effort estimates for anticipated work and customer requests.\n\nDeploy workarounds and hotfixes to mitigate product-related issues and maintain system availability.\n\nImplement fixes, enhancements, and workarounds for issues related to custom-developed code.\n\nGather and document requirements for custom code changes and perform feasibility assessments.\n\nEnsure system and technical documentation remains accurate, complete, and up to date.\n\nCollaborate proactively with Support team members to promote best practices in troubleshooting, solution maintenance, and knowledge sharing.\n\nPartner with R&D, and Project delivery Services teams as needed to resolve complex customer issues.\n\nParticipate in domestic and international travel, as required, for training, customer support, or support-related activities\n\nEssential requirements\nAdaptability and flexibility in dynamic environments.\n\nCustomer-oriented mindset with a focus on delivering value.\n\nStrong written and verbal communication skills, with fluency in English as a first or second language.\n\nProven ability to manage multiple priorities effectively.\n\nSelf-motivated with a passion for continuous learning.\n\nResults-oriented approach to problem-solving and task execution.\n\nDemonstrated independence and sound decision-making skills.\n\nA collaborative mindset and ability to work effectively within a team toward shared goals.\n\nDesired skills\nProficiency in the software development lifecycle, including design documentation, coding, and testing.\n\nStrong triage, troubleshooting, and issue replication capabilities.\n\nSolid understanding of Microsoft Windows and Server operating systems.\n\nExperience with Microsoft Visual Studio, including development in VB.NET and/or C#.\n\nFamiliarity with source code version control systems, such as Mercurial (SCM).\n\nProficient in Microsoft SQL Server development tools and languages, including SQL, PL/SQL, and T-SQL.\n\nExperience with SQL Server database administration and reporting services.\n\nA sound understanding of distributed solution architectures.\n\nKnowledge of Enterprise SCADA (OASyS) product is an asset\n\nCommercial at AVEVA\nOur Commercial team, comprisedof over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.\nIf you'repassionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'llfind success and fulfilmentin our Commercial team.\nFind out more:https://www.aveva.com/en/about/careers/\nAVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.\n AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.\nCome and join AVEVA to create the transformative technology that enables our customers to engineer a better world.","description_format":"text","description_chars":5175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-04T18:12:06Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.473,"p_room":0.44,"age_days":47,"expected_fill_days":43,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/aveva-tech-support-engineer-4","json_url":"https://alion.io/job/aveva-tech-support-engineer-4.json","meta":{"generated_at":"2026-10-22T17:23:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3375},"rest":"https://alion.io/mcp/rest/get_company?id=3375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faveva-tech-support-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faveva-tech-support-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faveva-tech-support-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aveva-tech-support-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faveva-tech-support-engineer-4"}]}