{"id":1627658,"url":"https://alion.io/job/avi-spl-global-accounts-program-manager","title":"Global Accounts Program Manager","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:09:54Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T01:58:24Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities\nJob Summary\nThe Program Manager, Global Accounts is a member of AVI-SPL’s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. This position is responsible for coordination and communication between key client and internal AVI-SPL stakeholders to ensure the highest level of customer satisfaction attainment throughout all aspects of the sales, project & service lifecycle. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved.\nEssential Duties and Responsibilities\nDevelop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account\nDirect liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary \nManage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary\nDrive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy\nConduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction\nHost regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy\nHost at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations\nDevelop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model\nAssist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience\nProvide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization\nLead global team meetings with individual project managers to provide guidance and assemble project updates\nFacilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation\nCreate and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable\nProvide direct interaction with service management to ensure smooth transition from project completion to service ownership\nOversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account\nServe as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns\nSupport deployment of international project and service needs with a keen understanding of regional differences\nOther duties assigned as needed\nSkills and Abilities\nMust have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines\nStrong communication skills, both written and oral - along with professional, interpersonal and relationship building skills\nStrong business acumen and ability to interface credibly at the CxO level\nStrong ability to multi-task, prioritize, manage time and work in a self-directed manner\nDemonstrate leadership and management skills in a team-oriented, collaborative environment\nExceptional strategic thinking and structured problem-solving skills\nTechnical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall\nMust have intimate knowledge of regional differences in support of international deployments\nProficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat\nEducation and/or Experience\nMinimum of a 4-year degree or comparable industry experience is required\n5+ years in a project/program management or leadership role (direct or indirect) is required\n5+ years of experience in IT technology service or enterprise technology management preferred\nExperience working with international accounts/program deployments preferred\nValid and current PMP, PgMP or Prince2 certification preferred\nExperience in the AV industry is a plus\nEWorking Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).\nPhysical Requirements\nThe physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.\nThis position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment\nWork Hours\nWork hours may vary based on global client requirements and may include travel to various countries in support of the account\nAVI-SPL reserves the right to alter work hours and work location as deems necessary\nAVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor\nPay Type\nMin Base\nMax Base\nSalary\n$120k\n$160k\nThis pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.","description_format":"text","description_chars":6301,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Telecommunications","Unified Communications"],"lifecycle":[{"event":"open","at":"2026-10-01T21:09:54Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:0","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/avi-spl-global-accounts-program-manager","json_url":"https://alion.io/job/avi-spl-global-accounts-program-manager.json","meta":{"generated_at":"2026-10-05T02:46:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3820,"day_limit":5000,"remaining_today":1180,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}