{"id":1627667,"url":"https://alion.io/job/avi-spl-global-program-manager","title":"Global Program Manager","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farnborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":52},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:09:54Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T22:55:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Responsibilities\nAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.\nWhat to Expect\nDevelop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account\nDirect liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary\nManage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary\nDrive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy\nConduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction\nHost regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy\nHost at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations\nDevelop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model\nAssist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience\nProvide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization\nLead global team meetings with individual project managers to provide guidance and assemble project updates\nFacilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation\nCreate and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable\nProvide direct interaction with service management to ensure smooth transition from project completion to service ownership\nOversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account\nServe as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns\nSupport deployment of international project and service needs with a keen understanding of regional differences\nOther duties assigned as needed\nWhat You Bring\nMust have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines• Strong communication skills, both written and oral - along with professional, interpersonal and relationship building skills• Strong business acumen and ability to interface credibly at the CxO level • Strong ability to multi-task, prioritize, manage time and work in a self-directed manner• Demonstrate leadership and management skills in a team-oriented, collaborative environment• Exceptional strategic thinking and structured problem-solving skills• Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall • Must have intimate knowledge of regional differences in support of international deployments • Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat\nMinimum of a 4-year degree or comparable industry experience is required• 5+ years in a program management or leadership role (direct or indirect) is required• 5+ years of experience in IT technology service or enterprise technology management preferred• Experience working with international accounts/program deployments • Valid and current PMP, PgMP or Prince2 certification preferred• Experience in the AV industry is a plus\nWorking Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential\nWhy work for AVI-SPL (what’s in it for you)\nAs we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:\nEnjoyable and dynamic company culture \nHealth & Wellbeing \nPrivate Healthcare \nAccess to Employee Assistance and Wellbeing Support \nMental Health Support through the above \nWork & Home Life Balance \nIncreased holiday with service \nFlexible working policy \nLearning & Development \nAccess to numerous online learning resources \nAVIXA membership for industry learning \nEmployee Discounts \nAccess to online retail discount platform \nDiscounted products through our recognised partners \nOther \nCycle to work scheme. \nSeason ticket loans \nGenerous Referral scheme \nSo, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today.\nOur commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.\nAVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status","description_format":"text","description_chars":6247,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Telecommunications","Unified Communications"],"lifecycle":[{"event":"open","at":"2026-10-01T21:09:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-03T21:09:13+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:1","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/avi-spl-global-program-manager","json_url":"https://alion.io/job/avi-spl-global-program-manager.json","meta":{"generated_at":"2026-10-06T00:53:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1222,"day_limit":5000,"remaining_today":3778,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2113438},"rest":"https://alion.io/mcp/rest/get_company?id=2113438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favi-spl-global-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favi-spl-global-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favi-spl-global-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avi-spl-global-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favi-spl-global-program-manager"}]}