{"id":3382424,"url":"https://alion.io/job/avi-spl-it-onsite-support-technician-2","title":"IT Onsite Support Technician","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Microsoft Office","optional":true},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"Service Desk","optional":true},{"name":"SharePoint","optional":true},{"name":"TCP/IP","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-28T05:47:20Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T00:32:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Responsibilities\nWHO WE ARE:\nAVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services.\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.\nWHAT YOU’LL DO:\nAs an On-Site IT Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support.\nA key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding.\nAlongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems.\nThe position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.\nKEY RESPONSIBILITIES\nIT Support - 1st & 2nd Line\nProvide hands-on 1st and 2nd line IT support to users within a professional corporate environment.\n\nTroubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs.\n\nDiagnose and resolve hardware, software, network connectivity and user-profile issues.\n\nSupport new starters, leavers, device replacements and equipment refresh activities.\n\nPrepare and configure laptops and other endpoint devices for users.\n\nSupport Active Directory and Entra ID-related user and device issues within agreed permissions.\n\nTroubleshoot authentication, password, MFA and access-related issues.\n\nManage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution.\n\nProvide desk-side, remote and walk-up support while maintaining a high level of customer service.\n\nMicrosoft Intune / Endpoint Management\nA strong practical understanding of Microsoft Intune and endpoint management is essential for this role.\nResponsibilities include:\nEnrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager.\n\nConfigure and troubleshoot devices during initial deployment and user onboarding.\n\nRegister devices and verify successful communication with Intune.\n\nConfigure and troubleshoot Microsoft Company Portal.\n\nSupport users with Company Portal registration and device setup.\n\nDeploy and install approved applications through Company Portal.\n\nTroubleshoot applications that fail to download, install or update through Company Portal.\n\nCheck application deployment status and identify failed or pending installations.\n\nInitiate device sync and policy refreshes and verify successful policy application.\n\nTroubleshoot device compliance issues and identify why endpoints are reporting as non-compliant.\n\nVerify configuration profiles, security policies and application deployment status.\n\nSupport device rebuilds, resets, re-enrolments and replacement-device migrations.\n\nTroubleshoot Conditional Access issues relating to device compliance and user access.\n\nEscalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider.\n\nMicrosoft 365 & User Support\nProvide support across the Microsoft 365 environment, including:\nMicrosoft Outlook\n\nMicrosoft Teams\n\nOneDrive\n\nSharePoint\n\nMicrosoft Office applications\n\nExchange-related user issues\n\nMicrosoft Entra ID / authentication\n\nSupport user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability.\nAV & Meeting Room Technology\nProvide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.\nTechnologies include:\nMicrosoft Teams Rooms (MTR)\n\nCrestron DM-NVX AV-over-IP\n\nCrestron 4-Series control processors and touch panels\n\nBiamp Tesira DSP platforms\n\nCisco Room Kit Pro\n\nPoly Studio X70 / X52\n\nPoly TC10 touch controllers\n\nSennheiser TeamConnect Ceiling microphones\n\nShure Microflex Wireless and ULX-D\n\nDante audio networking\n\nPTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals\n\nResponsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events.\nThe technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required.\nCLIENT INTERACTION & CORPORATE ENVIRONMENT\nDeliver a professional, responsive and discreet support service appropriate for a corporate workplace.\n\nPrevious experience supporting users within a corporate or professional services environment is essential.\n\nExperience within a law firm or legal services organisation is highly desirable.\n\nConfident supporting senior stakeholders, executives and other high-profile users.\n\nMaintain professionalism and composure when resolving urgent issues during meetings or business-critical activities.\n\nWork closely with client IT, facilities and workplace teams.\n\nCommunicate clearly with users throughout incidents and service requests.\n\nFollow established incident, escalation, security and change-management procedures.\n\nDOCUMENTATION & REPORTING\nMaintain accurate records of IT and AV incidents, service requests, actions and resolutions.\n\nDocument device deployments, rebuilds and endpoint-related activities.\n\nUpdate knowledge-base articles and user support documentation.\n\nIdentify recurring issues and recommend opportunities to improve the user experience.\n\nMaintain accurate asset and device information where required.\n\nWHAT WE’RE LOOKING FOR\nCandidates should demonstrate practical experience with:\nMicrosoft Intune / Endpoint Manager\n\nWindows device enrolment and deployment\n\nMicrosoft Company Portal\n\nApplication deployment through Company Portal\n\nDevice compliance and configuration profiles\n\nWindows 10/11 endpoint troubleshooting\n\nMicrosoft 365\n\nMicrosoft Teams\n\nOutlook\n\nOneDrive and SharePoint\n\nActive Directory / Entra ID\n\nMFA and authentication troubleshooting\n\nLaptop builds, rebuilds and device migrations\n\nHardware and peripheral troubleshooting\n\nService desk / ticketing platforms\n\nBasic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting\n\nCandidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.\nEXPERIENCE\n3-5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles.\n\nStrong hands-on 1st and 2nd line IT support experience.\n\nPractical experience supporting Microsoft Intune-managed Windows endpoints.\n\nDemonstrable experience with device enrolment, Company Portal configuration and application deployment.\n\nExperience supporting Microsoft 365 environments.\n\nExperience providing desk-side support in a corporate or professional services environment is essential.\n\nPrevious law firm/legal-sector IT support experience is highly desirable.\n\nExperience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems.\n\nComfortable supporting senior and executive-level users.\n\nAble to work effectively under pressure during business-critical incidents, meetings and events.\n\nQUALIFICATIONS & MANDATORY REQUIREMENTS\nDiploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred.\n\nMicrosoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous.\n\nManufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous.\n\nValid UAE Driver's Licence - Required.\n\nPERSONAL ATTRIBUTES\nStrong troubleshooting and problem-solving ability.\n\nProfessional and confident in a corporate environment.\n\nExcellent communication and customer-service skills.\n\nCalm and solutions-oriented when dealing with urgent issues.\n\nComfortable interacting directly with senior stakeholders.\n\nAble to work independently while collaborating effectively with wider IT, AV and facilities teams.\n\nStrong attention to detail and ability to follow established IT processes and security requirements.\n\nWHY YOU’LL LIKE WORKING HERE\nMedical benefits, including dental.\n\nPaid holidays, sick leave and personal days.\n\nOngoing access to technical training and manufacturer certifications.\n\nInclusive and dynamic company 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