{"id":3084973,"url":"https://alion.io/job/avi-spl-onsite-audio-visual-support-technician-6","title":"Onsite Audio Visual Support Technician","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":92000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-22T13:24:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T22:02:13Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Responsibilities\nWHO WE ARE\nAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.\nWHAT YOU’LL DO\nThe AV Technician is responsible for delivering exceptional audio-visual experience across meeting rooms, collaboration spaces, meetings, and events. The role combines proactive meeting room readiness, event support, first-line AV incident management and technical troubleshooting to ensure colleagues can collaborate effectively using AV technology.\nThe AV Technician acts as the first point of contact for AV-related issues, undertaking preventative room checks, supporting meeting and event delivery, maintaining AV equipment and ensuring that technical issues are identified and resolved before they impact users.\nDay-To-Day Responsibilities:\nSupport the preparation, delivery, and breakdown of internal meetings and events.\nSet up, test and operate AV equipment including displays, microphones, speakers, cameras, Zoom Rooms and presentation systems.\nSupport rehearsals and technical run-throughs to ensure seamless event delivery.\nProvide live operational support during meetings, broadcasts, town halls, leadership events, and client-facing events.\nAssist presenters and meeting organisers with technical requirements before and during events.\nManage presentation switching, audio levels, video playback, and microphone operation as required.\nAct as the first point of contact for AV incidents and service requests.\nPerform first-line investigation and troubleshooting of AV and video conferencing technologies.\nResolve incidents where possible or escalate to specialist support teams where required.\nProvide timely updates to users and stakeholders throughout incident resolution.\nSupport walk-up users requiring assistance with meeting room technology and collaboration tools.\nDiagnose faults relating to audio, video, conferencing, presentation sharing, and room control systems.\nTroubleshoot Zoom Room, Teams interoperability, displays, cameras, microphones, room PCs and connectivity issues.\nValidate equipment functionality following maintenance, upgrades or incident resolution.\nAssist with equipment replacement, firmware updates, and lifecycle activities.\nMaintain accurate records of incidents, faults, and resolutions.\nItems to Consider:\nAVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.\nThis position will generally work on customer sites and may deal with a construction site type of work environment.\nWHAT WE’RE LOOKING FOR\nMust-Haves:\nExperience supporting AV and video conferencing technologies.\nKnowledge of Zoom Rooms, displays, microphones, vision mixing, camera operating and presentation systems.\nStrong troubleshooting and fault-finding skills.\nExcellent customer service and communication skills.\nAbility to prioritise workload in a fast-paced environment.\nExperience planning and supporting meetings and events.\nUnderstanding of incident management and escalation processes.\nNice-To-Haves:\nExperience supporting corporate events, broadcasts or town halls.\nKnowledge of AV control systems, audio mixing or streaming platforms.\nIT service management experience, such as ServiceNow or equivalent.\nRelevant AV or technology certifications.\nWHY YOU’LL LIKE WORKING HERE\nAs we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:\nPrivate Healthcare with Vitality\nDental Insurance\nAccess to Employee Assistance and Wellbeing Support\nMental Health Support through the above\nAccess to discounted Gym memberships\nIncreased holiday with service\nAccess to numerous online learning resources\nAVIXA membership for industry learning\nAccess to online retail discount platform\nDiscounted products through our recognised partners\nCycle to work scheme\nSeason ticket loans\nGenerous Referral scheme\nSo, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.\nMORE ABOUT US\nOur commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.\nAVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.","description_format":"text","description_chars":5306,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Pro AV & Digital Signage","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-22T13:24:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":9,"expected_fill_days":14,"reasons":["conf:0","urgency","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/avi-spl-onsite-audio-visual-support-technician-6","json_url":"https://alion.io/job/avi-spl-onsite-audio-visual-support-technician-6.json","meta":{"generated_at":"2026-11-02T01:44:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2113438},"rest":"https://alion.io/mcp/rest/get_company?id=2113438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favi-spl-onsite-audio-visual-support-technician-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favi-spl-onsite-audio-visual-support-technician-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favi-spl-onsite-audio-visual-support-technician-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avi-spl-onsite-audio-visual-support-technician-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favi-spl-onsite-audio-visual-support-technician-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3084973}},{"tool":"search_jobs","arguments":{"company":"avispl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3084973},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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