{"id":1627696,"url":"https://alion.io/job/avi-spl-onsite-it-engineer-itav-support","title":"Onsite IT Engineer – IT/AV Support","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Office","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-01T21:09:54Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T21:09:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Responsibilities\nWHO WE ARE\nAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.\nWHAT YOU’LL DO\nThe Onsite AV/IT Engineer will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.\nDay-To-Day Responsibilities: Audio Visual & Enterprise End User Support Specialist\nAudio Visual (AV) & Unified Communications (UCC) Support\nPerform preventative maintenance and corrective repairs across customer environments, including testing, troubleshooting, repairing, and replacing AV/IT cabling and hardware components.\nMaintain and optimize AV and UCC equipment, including displays, cameras, and cooling systems, to ensure peak system performance and reliability.\nDocument all service activities, system configurations, and changes with accuracy and attention to detail.\nUpload, download, and execute minor updates to AV control system programming as needed.\nProvide onsite field support for network-connected AV systems, including IP-based devices and routers.\nDeliver professional client engagement by collaborating effectively with internal teams, partners, and customer stakeholders in alignment with AVI-SPL service standards.\nConduct end-user training sessions and system walkthroughs to support adoption and proper use of technology.\nAdhere strictly to all safety standards, site policies, and regulatory requirements while working onsite. \nTechnical & Enterprise IT End User Support\nServe as a primary point of technical support by identifying, triaging, diagnosing, and resolving complex issues across in-person and remote channels (phone, chat, email).\nTroubleshoot and support a broad range of technologies, including hardware, software, operating systems, user accounts, mobility solutions, and specialized environments.\nFulfill end-user hardware requests, including device deployment, setup, and basic troubleshooting for assigned locations.\nEscalate unresolved issues appropriately to advanced support teams, engineering groups, or third-party vendors to ensure root-cause resolution.\nAdvocate for end users by delivering an exceptional support experience and ensuring timely, complete resolution of issues.\nPartner with local and remote teams to support daily operations, service requests, and enterprise-level technical projects.\nAdditional Considerations\nWork hours and location may vary based on client needs and business requirements; travel to multiple sites may be required.\nWork environments may include active office spaces, technical environments, or construction-related sites.\nQualifications\nRequired (Must-Have)\nStrong communication skills with the ability to effectively interact with customers, employees, and cross-functional teams\nProven ability to work independently, prioritize tasks, and meet deadlines\nProficiency in the safe use of hand and power tools, including soldering and connector termination\nIntermediate computer and IT support knowledge\nFoundational understanding of AV signal flow (audio, video, and control systems)\nExperience providing desktop/end-user technical support\nValid driver’s license with an acceptable driving record\nHigh school diploma or equivalent\n1-3 years of audiovisual integration experience (preferred baseline)\n2-3 years of enterprise end-user support experience\nPreferred (Nice-to-Have)\nFormal education in electronics or a related technical field\nAV Industry certifications or training, such as: \nAMX: Intro to Networking for AV Professionals\nCrestron: Professional Installation Certification\nExtron: AV Associate Certification\nAVIXA: Quick Start to the AV Industry\nAVIXA: CTS (Certified Technology Specialist)\nStrong knowledge of: \nWindows and macOS operating systems\nMicrosoft Office / Microsoft 365 applications\nBasic networking knowledge: \nTCP/IP, DNS, DHCP, VPN\nExperience with: \nActive Directory (user account management, permissions)\nTicketing systems (ServiceNow, Jira, Zendesk, etc.)\nHardware troubleshooting: \nPCs, laptops, printers, mobile devices\nSoftware installation, updates, and configuration \nRemote support tools (e.g., Remote Desktop, TeamViewer)\nWHY YOU’LL LIKE WORKING HERE\nMedical benefits, including vision and dental\nPaid holidays, sick days, and personal days\nEnjoyable and dynamic company culture\nTraining and professional development opportunities\nMORE ABOUT US\nAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.\nAVI-SPL reserves the right to alter work hours and work location as necessary. 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