{"id":3024802,"url":"https://alion.io/job/avi-spl-onsite-it-support-technician","title":"Onsite IT Support Technician","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-21T18:47:19Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T15:06:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities\nWHO WE ARE\nAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.\nWHAT YOU’LL DO\nThe Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.\nDay-To-Day Responsibilities:\nIn-Person Technical Support (65%)\nProvide face-to-face technical support on campus for faculty, staff, and students.\nTroubleshoot hardware, software, connectivity, and account access issues\nPerform device diagnostics, maintenance, and repairs for university-owned equipmen\nAssist with setup and configuration of devices, applications, and university systems\nProvide user guidance on university technology resources and services in a professional and customer-focused manner. \nCreate and maintain support documentation, knowledge base articles, and troubleshooting guides in the appropriate tracking and incident management systems\n\nCollaborate with management, Global Helpdesk, and technical teams to ensure efficient issue resolution.\n\nCoordinate with other ITS departments for issue resolution\nMonitor and escalate complex issues to Client Support Leads or specialized technical teams\nKnowledge Management and Face-to-face Process Improvement (20%)\nUpdate knowledge base articles for common issues and solutions\nDevelop self-help resources and user guides for clients\nIdentify recurring issues and suggest process improvements\nContribute to the maintenance of technical documentation\nMaintain accurate records of technology equipment within asset management systems\nIn-person Technology Training and Outreach (10%)\nConduct one-on-one and small group training sessions on university technologies\nDevelop and nurture relationships with the university community to encourage technology adoption\nPromote awareness of Tech Bar services and self-service resources\nParticipate in technology outreach events and initiatives\nProfessional Development and Collaboration (5%)\nStay current on emerging technologies and best practices\nParticipate in training to maintain and enhance technical skills\nDocumenting technical solutions and updating knowledge bases\nItems to Consider:\nAVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements\nWHAT WE’RE LOOKING FOR\nMust-Haves:\nOperating Systems & Devices\nWindows 10/11 (imaging, troubleshooting, Group Policy basic and etc.)\nmacOS (basic troubleshooting, Apple device management awareness and etc.)\nDevice enrolment and Decommissioning.\nIdentity & Access Management\nActive Directory (Account Creation, password resets, account lockouts, group membership and etc.)\nMFA troubleshooting (Microsoft Authenticator, Duo, etc.)\nBasic understanding of SSO issues.\nM365 Suite\nOutlook (profile issues, mailbox troubleshooting, calendar sharing and etc.)\nTeams, SharePoint, OneDrive (sync issues, Group Management, permissions and etc.)\nEndpoint Management (MDM/RMM)\nKnowledge of tools like Intune, JAMF and Ninja One (enrolling devices, pushing policies, remote troubleshooting and etc.)\nBasic patch management awareness (Windows Update, macOS updates, and Third-party application )\nNetworking Fundamentals\nWired/Wireless connectivity troubleshooting (Wi-Fi, VPN client issues and etc.)\nBasic understanding of DNS/DHCP for troubleshooting (not administering)\nPrinters (Papercut) & network device setup and troubleshooting\nAsset Management\nAdd, maintain and retire asset from the Fleet.\nKeep asset Records up to date at all time.\nCybersecurity Awareness\nWorking understanding of cybersecurity best practices of phishing awareness, endpoint protection status checks, and secure handling of user data and access requests\nAwareness of compliance frameworks such as Cyber Essentials and Cyber Essentials Plus, and their practical implications for endpoint and access management\nSoft Skills\nEffectively communicate with employees, customers and colleagues\nDemonstrated problem-solving abilities and analytical skills\nAbility to work in a fast-paced environment and adapt to changing priorities\nCollaborate with team members to share knowledge and expertise\nAbility to use hand and power tools in a safe and efficient manner\nAbility to work and think independently and ensuring to meet deadlines\nPreferred Qualifications:\nGood knowledge with HandsOn experience of RMMs and MDM Tools\nBasic scripting/automation exposure (PowerShell for Windows, bash for macOS)\nMinimum 2 years of hands-on experience in L1/L2 support.\nExperience in higher education IT environments a plus\nWHY YOU’LL LIKE WORKING HERE\n\nAs we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:\nPrivate Healthcare with Vitality \nDental Insurance \nAccess to Employee Assistance and Wellbeing Support \nMental Health Support through the above \nAccess to discounted Gym memberships \nIncreased holiday with service \nAccess to numerous online learning resources \nAVIXA membership for industry learning \nAccess to online retail discount platform \nDiscounted products through our recognised partners \nCycle to work scheme \nSeason ticket loans \nGenerous Referral scheme \nSo, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.\nOur commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.\nMORE ABOUT US\nAVI-SPL is an Equal Opportunities Employer. 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