{"id":4020174,"url":"https://alion.io/job/avi-spl-onsite-maintenance-engineer-2","title":"Onsite Maintenance Engineer","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false},{"name":"Zoom","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:44:07Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:44:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Responsibilities\nWHO WE ARE\nAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.\nWHAT YOU’LL DO\nThe Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.\nWe are looking for a hands-on AV/IT Technician to support colleagues across our London campus. This is a front-line, people-facing role: you will keep conference rooms working, deliver flawless live and streamed events, and maintain the AV and IT estate as spaces are built, changed, and decommissioned.\nThe successful candidate is equally comfortable troubleshooting an IP network issue, operating an audio console during a live webinar, and walking a senior colleague through joining a Zoom Room. You will work as part of a wider AV/IT team supporting a busy, high-visibility environment where meetings and events must simply work.\nDay-To-Day Responsibilities:\nKey Responsibilities\nConference Room Support:\nProvide first-line and second-line support for all meeting and conference room technology across the London campus, responding to incidents in person and remotely.\nMaintain Zoom Rooms including daily health checks, firmware updates, device provisioning and administration.\nDiagnose and resolve faults across displays, codecs, cameras, microphones, DSPs, control systems and room networking, escalating to vendors or engineering where required.\nSupport hybrid meetings end to end - pre-meeting readiness checks, in-room assistance at the start of high-profile calls, and post-meeting follow-up.\nCoach colleagues on room technology and produce simple user guides and quick-reference material.\nMaintain accurate asset, configuration and room documentation, and log all work in the ITSM ticketing system to agreed SLAs.\nEvent and Broadcast Suppor:\nDeliver technical support for live, hybrid and virtual events including all-hands meetings, town halls, webinars and streamed sessions.\nOperate Zoom Webinar, Zoom Meeting, Zoom Events for internal and external audiences, managing panellists, Q&A, registration and recording.\nAssist with MS Teams and Webex calls should it be required when meeting with external organisations\nSet up and operate audio consoles, wireless microphone systems, PTZ cameras, lighting and LED wall content for events in auditoria and multipurpose spaces.\nManage video and audio signal flow across Dante, NDI and SDI/HDMI infrastructure, including record, stream and multi-destination distribution\nRun technical rehearsals, produce run-of-show documentation, and provide on-the-day show support alongside event organisers and presenters.\nCapture, edit lightly and publish event recordings to agreed internal platforms.\nDecommissions and Recommissions\nDecommission AV and IT equipment from rooms and spaces being refurbished, relocated or closed, including safe removal, labelling, testing and inventory control.\nRecommission equipment in new or refreshed spaces, including racking, cabling, configuration, calibration and commissioning to a defined standard.\nSupport project handovers from integrators, carrying out snagging, acceptance testing and as-built documentation.\nMaintain the AV/IT asset register, spares inventory and equipment lifecycle records, and support hardware refresh planning.\n Provide desktop support for Windows 11 and macOS devices, Office 365 applications and peripherals used in meeting and event spaces.\nMaintain digital signage and IPTV estates, including content scheduling, channel line-ups and endpoint health.\nCarry out preventative maintenance rounds and contribute to continuous improvement of the room and event estate.\n Participate in an out-of-hours and early/late shift rota to cover events and critical maintenance windows.\nTechnology Stack\nYou will work with, and be expected to develop expertise across, the following technologies. We do not expect deep experience in every item - we are looking for strong coverage of the core platforms and a demonstrable appetite to learn the rest\nDomain Platforms and Equipment\n Networking IP networking fundamentals - VLANs, multicast, DHCP/DNS, SIP and H.323\nOperating systems Windows 11; macOS; Microsoft Office 365\nCollaboration platforms Zoom Rooms (including administration), Zoom Meeting, Zoom Webinar; Microsoft Teams; Cisco Webex\n Room hardware Logitech CollabOS devices - Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap with Cat5e kit\nDSP and control Biamp; Q-SYS; Crestron DSP and control systems\n Audio Audio consoles and signal flow; Shure MXA and Microflex ceiling and table arrays; wireless microphone systems\nVideo and cameras PTZ cameras; LED walls - Novastar processing, Green Hippo Hippotizer media servers; lighting for broadcast and events\nSignal distribution Crestron, Lightware and Kramer transmitters/receivers; Dante audio networking; NDI\n Signage and IPTV Digital signage platforms including Sedna; IPTV - Exterity, Haivision\nStreaming Vimeo\nWhat We’re Looking For:\nSkills & Experince:\nEssential:\nProven experience in an AV, AV/IT or workplace technology support role in a corporate, broadcast or events environment.\nStrong working knowledge of IP networking as it applies to AV - addressing, VLANs, QoS, multicast and troubleshooting.\nHands-on experience supporting and administering Zoom Rooms, Microsoft Teams and Cisco Webex meeting environments.\nPractical understanding of audio signal flow, gain structure and microphone systems\nExperience configuring or supporting DSP and control platforms (Biamp, Q-SYS or Crestron).\nComfortable with Windows 11, macOS and Office 365 in a managed enterprise environment\n Excellent customer service and communication skills, including the ability to explain technical issues clearly to non-technical colleagues and to remain calm supporting senior stakeholders during live events.\nMethodical approach to fault finding, documentation and ticket management.\nDesirable:\nCertifications such as AVIXA CTS/CTS-I, Dante Level 1-3, Q-SYS Level 1, Biamp Tesira, Crestron, CompTIA Network+ or Zoom Rooms administration.\nExperience with LED wall processing (Novastar) and media servers (Green Hippo Hippotizer).\nExperience with digital signage (Sedna) and IPTV platforms (Exterity, Haivision).\nFamiliarity with NDI-based production workflows and streaming to public platforms.\nBasic lighting design and operation for broadcast and stage.\nExperience of AV project delivery, commissioning and integrator handover.\nPersonal Attributes\nService-minded and approachable, with genuine pride in getting the room right before anyone walks in.\nCalm and solutions-focused under pressure, particularly in live and time-critical situations.\n Curious and self-directed about new technology, with a habit of testing and documenting what you learn.\nCollaborative team member who shares knowledge and supports colleagues across IT, Facilities and Events.\n\nWorking Arrangements\nBased on site at our London campus, five days per week - this is a hands-on role that cannot be performed remotely.\nBe available for early starts, late finishes and occasional weekend or evening events.\nBe able and comfortable to lift heavy equipment when required.\nMore About Us\nAs we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:\nPrivate Healthcare with Vitality \nDental Insurance \nAccess to Employee Assistance and Wellbeing Support \nMental Health Support through the above \nAccess to discounted Gym memberships \nIncreased holiday with service \nAccess to numerous online learning resources \nAVIXA membership for industry learning \nAccess to online retail discount platform \nDiscounted products through our recognised partners \nCycle to work scheme \nSeason ticket loans \nGenerous Referral scheme \nSo, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.\nOur commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.\nAVI-SPL is an Equal Opportunities Employer. 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