{"id":1627701,"url":"https://alion.io/job/avi-spl-rma-coordinator","title":"RMA Coordinator","company":{"id":2113438,"name":"AVI-SPL","domain":"avispl.com","url":"https://alion.io/company/avispl","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3474},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:09:54Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T20:11:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Responsibilities\nJob Summary\nThis position is mainly responsible for handling the day-to-day RMA receiving activities.\nEssential Duties and Responsibilities\nHandle the day-to-day RMA Receiving activities\nMaintain daily productivity/workflow reports\nWork with customer and vendors regarding returns or DOA’s / warranty exchanges\nCollaborate with vendors/manufactures to obtain Return Merchandise Authorizations\nNegotiate with vendor/manufactures on call tags and waiving restocking fees\nResolve difficult issues related to miss/lost/damage with our vendors/manufactures\nResponsible for scanning all return merchandise authorization documents to the company server\nFollow up and resolve issues related to purchase and sales orders as well as return purchase and return orders\nMaintain, review and update process documentation on a regular basis; Creating new documents as required\nCollaborate with various internal departments and offices on RMA returns and credits\nOther duties assigned as needed\nSkills and Abilities\nCommunicate and interact with internal employees, clients and colleagues in a professional and timely manner\nSelf-starter capable of working independently and ensuring to meet deadlines\nExcellent communication and interpersonal skills, both verbal and written\nAbility to balance multiple tasks with changing priorities\nExcellent structured problem-solving skills\nDemonstrate time management skills with attention to detail\nAbility to exercise solid judgment with sound problem-solving and decision-making skills\nProficiency in Microsoft Office applications (Word, Excel, Outlook)\nEducation and/or Experience\nMinimum High School Diploma or equivalent\nMinimum 1-2 years’ experience in logistics and/or customer service preferably in AV/Video Teleconferencing, Construction, Telecommunications or related field\nExperience operating in a multi-state and/or complex matrix business environment\nWorking Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).\nPhysical Requirements\nThe physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.\nThis position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment\nDirect Reports\nThis position does not have direct reports\nWork Hours\nAVI-SPL reserves the right to alter work hours and work location as deems necessary\nAVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor","description_format":"text","description_chars":3205,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Telecommunications","Unified Communications"],"lifecycle":[{"event":"open","at":"2026-10-01T21:09:54Z"}],"visa":[],"liveness":{"score":98,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.984,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:1","urgency","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/avi-spl-rma-coordinator","json_url":"https://alion.io/job/avi-spl-rma-coordinator.json","meta":{"generated_at":"2026-10-06T21:39:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1334,"day_limit":5000,"remaining_today":3666,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2113438},"rest":"https://alion.io/mcp/rest/get_company?id=2113438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favi-spl-rma-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favi-spl-rma-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favi-spl-rma-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avi-spl-rma-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favi-spl-rma-coordinator"}]}